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- Tasks: Quote and close business enquiries while building strong client relationships.
- Company: Acorn Insurance and Financial Services Limited, a supportive and inclusive workplace.
- Benefits: 35 days holiday, mental health support, flexible working, and career development opportunities.
- Why this job: Join a team that values growth and a positive workplace culture.
- Qualifications: Great communication skills, attention to detail, and a positive attitude required.
- Other info: Hybrid working options and recognition awards for your hard work.
The predicted salary is between 25877 - 27515 £ per year.
Base Pay Range: £25,877 - £27,515 plus up to £2,000 performance‑related bonus per annum.
Job Type: Permanent, Full Time
Working hours: 37.5 hours a week (9:00‑17:30 Monday‑Friday; 1 in 3 Saturdays 09:00‑12:30)
Responsibilities:
- Quoting and closing new or renewal business enquiries
- Building and maintaining long‑standing client relationships
- Amending customer policies, payments and schedules
- Retaining existing clients at renewal
- Supporting customers with existing policy amendments
- Working towards individual and team targets
- Providing excellent rapport‑building skills
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing professional service and promoting the brand positively
Qualifications and Skills:
- Positive "can‑do" attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem solving ability
- Ability to work in a fast‑paced environment
- Capability to multi‑task and manage time effectively
- Patience and empathy
- Excellent customer service skills with a confident, polite telephone manner
- Previous Insurance or Financial Services industry experience
Benefits:
- 35 days holiday (including bank holidays) with buy/sell options
- 24/7 mental health support and free counselling
- Career fairs, leadership programmes and learning on the go
- Flexible benefits, including early salary access via internal platform
- Hybrid working options to support work‑life balance
- Recognition awards, social events & more
Our Commitment:
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – inclusive opportunities
- Menopause Friendly accredited – support at every stage of life
- Armed Forces Covenant signatory – honouring service
- Great Places to Work 2024/25 – positive workplace culture
- Best Place to Work for Development – investing in people’s future
- Best Place to Work for Women – breaking barriers to women’s career progression
A Few Things to Know Before You Apply:
- All roles subject to DBS and financial checks; offers conditional pending completion
- Only candidates with at least one year remaining on a Graduate or Post‑Study Work visa considered; no sponsorship offered
Apply now to join a team that values growth, culture and a people‑first approach.
Sales & Customer Service Representative in England employer: Acorn Insurance and Financial Services Limited
Contact Detail:
Acorn Insurance and Financial Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Representative in England
✨Tip Number 1
Get to know the company inside out! Research Acorn Insurance and Financial Services Limited, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone from the company, whether it's at a career fair or an informal meet-up, be ready to talk about your experience and how it aligns with the role. Keep it concise but impactful!
✨Tip Number 3
Show off those customer service skills! Be prepared to share examples of how you've built relationships and handled tricky situations in the past. This is your chance to shine and demonstrate that you can bring a positive attitude to the team.
✨Tip Number 4
Don’t forget to follow up! After any interaction, drop a quick thank-you email to express your appreciation for the opportunity to connect. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Sales & Customer Service Representative in England
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about building relationships, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing your personality!
Tailor Your Application: We want to see how you fit into our team! Take the time to tailor your application to highlight your relevant experience in customer service or the insurance industry. Mention specific examples that demonstrate your skills and achievements.
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about quality and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Acorn Insurance and Financial Services Limited
✨Know Your Stuff
Before the interview, make sure you understand Acorn Insurance and Financial Services Limited's services and values. Familiarise yourself with their approach to customer service and how they build client relationships. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your communication skills, problem-solving abilities, and attention to detail. Think of situations where you've successfully handled customer inquiries or resolved issues, as these will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise what they've said to show you’re paying attention. This is crucial for a role that requires excellent rapport-building skills.
✨Emphasise Your 'Can-Do' Attitude
Acorn values a positive attitude, so be sure to convey your enthusiasm for the role. Share instances where you've gone above and beyond to meet targets or support customers, showcasing your commitment to providing excellent service and contributing to team goals.
