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- Tasks: Lead client relationships, develop strategic plans, and oversee campaign performance.
- Company: Acorn Intelligence optimises eCommerce for brands using data and technology.
- Benefits: Enjoy flexible working, competitive pay, 25 days holiday, and fun team events.
- Why this job: Join a dynamic team, mentor others, and make a real impact in eCommerce.
- Qualifications: 5+ years in client management, strong communication skills, and eCommerce expertise required.
- Other info: Hybrid role with opportunities for professional growth and a vibrant office culture.
The predicted salary is between 43200 - 72000 £ per year.
Acorn Intelligence is a company within The Brandtech Group that uses technology and data to optimize content and media buying for consumer brands. Founded by ex-Amazon employees, Acorn-i provides expertise in eCommerce to maximize brand exposure and gain insights into consumer behaviour to enhance marketing efforts and increase operational performance. Our leading eCommerce platform, Ignite, is purpose-built for brands to integrate owned and 3P retail domains with media channels to surface powerful data sets via a single login.
We are looking for a Senior Account Manager/Client Lead – eCommerce, to work with our client brands to support growth. Working closely with senior stakeholders, the individual will develop a strong understanding of the brand’s business and how Acorn-i’s solutions can become integral to delivering on client goals.
This is a full-time hybrid role for a Senior Account Manager/Client Lead. The role will be responsible for leading the management of tier 1 and 2 client relationships, driving the development and execution of strategic plans, and ensuring client satisfaction. The Senior Account Manager/Client Lead will be the primary point of contact for key clients, represent Acorn-i, and mentor junior team members.
This role requires a proactive and experienced individual with exceptional communication and analytical skills, a strong interest in data analysis, and a proven ability to leverage insights to drive strategic decisions. The ideal candidate should be an expert in using sales analytics tools, be adept at independently managing initiatives, and excel at collaborating with internal teams and clients.
Key Responsibilities:- Lead Client Relationship Management: Serve as the main point of contact for clients, building and maintaining strong relationships, ensuring their needs are met, and exceeding their expectations.
- Drive Strategic Planning: Develop and implement strategic plans for clients, focusing on optimizing their presence on Amazon, and evangelize Acorn-i services and solutions.
- Oversee Campaign Performance: Work with Advertising Account Managers to oversee the execution of advertising campaigns, ensuring they are aligned with client goals and deliver positive results.
- Analyze Sales Performance: Utilize Ignite to analyze sales performance, interpret e-commerce and category data, identify opportunities, and develop actionable insights and growth strategies.
- Lead Team Collaboration: Work closely with internal and external teams, including account managers, content managers, and creative teams, to ensure seamless execution of client projects.
- Manage Client Communication: Maintain regular communication with clients, providing strategic updates, insights, and reports on campaign performance.
- Proactively Solve Problems: Identify and resolve issues related to client accounts and projects, demonstrating strong problem-solving abilities to troubleshoot challenges related to Amazon accounts and e-commerce operations.
- Coordinate and Present Business Reviews: Develop and manage quarterly and annual plans, using data and storytelling to identify trends and opportunities that align with client needs and drive growth.
- Mentor and Guide: Take an active role in coaching and mentoring junior team members, ensuring their professional growth. Provide ongoing support, constructive feedback, and opportunities to develop their skills and confidence. Lead by example to foster a collaborative and growth-focused team culture.
- Customer obsessed: Our customers are imperative to our success. Every win for the customer is forward momentum for our business. Strong experience in engaging with clients and building relationships at all levels (including c-suite stakeholders) is key. Able to demonstrate the ability to be considered a thought leader on the topic of commerce media.
- Drive for continuous development: We learn fast and are never satisfied with our professional expertise. Able to learn fast and strive to upskill colleagues and share best practice whenever possible.
- 5+ years of experience working in client management, preferably in the ecommerce or retail media industry.
- Advanced computer skills (Excel, Word, Outlook, PowerPoint).
- Excellent verbal and written communication skills to liaise with internal teams, client teams, and Amazon representatives. Able to explain complex concepts simply.
- Marketplace Selling Platform Expertise: Deep understanding of Amazon's selling platforms (Seller and Vendor Central), marketing initiatives and policies. TikTok Shop and Walmart experience also desirable.
- Amazon Advertising Knowledge: Knowledge of Amazon Sponsored Ads & Display is preferred.
- Data-Driven: Proven ability to use data to drive decisions and improve performance.
- A positive outlook, self-motivated and desire to become part of a fast-growth business.
- Experience in a digital marketing or advertising services agency a bonus.
The opportunity to learn and grow in this exciting retail and advertising sector. Acorn-i is part of the Brand Tech Group with a global footprint spanning multiple businesses and locations. We value output regardless of location and have trust in our team in time management, so flexible working is part of our DNA. This is a hybrid role, though requires you to be prepared to be client facing and collaborative with the team at our London Office (Shard). An entrepreneurial and fun working environment – every voice is valued within the business. Competitive remuneration. All employees receive 25 paid days holiday. Company pension plan. Private company health care. Tenure incentives. Quarterly team social events. Great views at The Shard London.
Office benefits:- Discounts with My Vertical City card
- Tea, coffee, snacks and soft drinks
- Breakfast cupboard
- Drinks at The Bar, Floor 22
- Breakfast Club – last working day of the month
- Events – last Thursday of each month
Senior Account Manager/Client Lead - eCommerce employer: Acorn-i
Contact Detail:
Acorn-i Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager/Client Lead - eCommerce
✨Tip Number 1
Familiarise yourself with Acorn-i's eCommerce platform, Ignite. Understanding how it integrates with Amazon and other retail domains will give you a significant edge in discussions during interviews.
✨Tip Number 2
Showcase your experience with client relationship management by preparing specific examples of how you've successfully built and maintained relationships with key stakeholders, especially at the c-suite level.
✨Tip Number 3
Brush up on your knowledge of Amazon's selling platforms and advertising tools. Being able to discuss these confidently will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Prepare to discuss data-driven decision-making. Have examples ready that illustrate how you've used data analysis to drive strategic decisions and improve campaign performance in previous roles.
We think you need these skills to ace Senior Account Manager/Client Lead - eCommerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, particularly in eCommerce or retail media. Use specific examples that demonstrate your ability to build relationships and drive strategic plans.
Craft a Compelling Cover Letter: In your cover letter, express your passion for eCommerce and how your skills align with the role. Mention your experience with data analysis and sales performance, and how you can leverage these to benefit Acorn-i's clients.
Showcase Communication Skills: Since excellent verbal and written communication is crucial for this role, ensure your application reflects your ability to explain complex concepts simply. Use clear and concise language throughout your documents.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your proactive problem-solving skills. Discuss specific challenges you've faced in client management and how you successfully resolved them, particularly in relation to eCommerce operations.
How to prepare for a job interview at Acorn-i
✨Know Your Client
Before the interview, research Acorn Intelligence and its clients thoroughly. Understand their eCommerce strategies, especially on platforms like Amazon. This will help you demonstrate your knowledge and show how you can contribute to their goals.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis and sales analytics tools. Highlight specific examples where you've used data to drive strategic decisions or improve campaign performance, as this is crucial for the role.
✨Demonstrate Relationship Management
Prepare to share examples of how you've built and maintained strong client relationships in the past. Emphasise your ability to engage with stakeholders at all levels, including C-suite executives, as this is key for a Senior Account Manager.
✨Emphasise Team Collaboration
Discuss your experience working with cross-functional teams. Provide examples of how you've collaborated with account managers, content creators, and other departments to achieve client objectives, showcasing your teamwork skills.
