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- Tasks: Manage complex household claims and provide support to junior team members.
- Company: Acorn Group, a leader in the insurance sector with a focus on inclusivity.
- Benefits: 35 days holiday, mental health support, flexible working options, and career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the insurance industry.
- Qualifications: 5+ years in claims handling and experience in the household insurance sector.
- Other info: Enjoy a hybrid work environment and a supportive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
This range is provided by Acorn Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Role: Household Technical Claims Handler
Location: Liverpool – Hybrid, Office based or Remote. Our office is based in Liverpool but open to remote workers outside of Liverpool
Working Hours: Monday to Friday 09:00am – 17:30pm (No Weekends)
About the Role:
The Household Technical Claims Handler role is a fast paced, engaging & rewarding role for experienced claims professionals looking to take their next step in the Household Claims sector.
The successful candidate will be proactively managing a caseload of technically complex and/or high value claims within Delegated Authority Agreement, referral process and reinsurance treaty requirements.
Providing technical support and guidance to less experienced claims handlers and be available to offer training and act as a referral point an to be the specific point of contact for other departments within the group including underwriting, pricing, actuaries and finance.
Responsibilities:
- Proactively managed approach to handling a portfolio with excellent diary management whilst maintaining own KPIs and SLAs.
- Handle claims within a defined handling authority.
- Proactively review of claims ensuring they are realistically and accurately reserved in line with best practice at the earliest opportunity and referring those highlighted as exceeding authority.
- Mitigate claims leakage and spend through proactive claims management.
- Drive and negotiate claims settlement at the earliest available opportunity.
- Communicate with other departments within the group to relay important information and trends.
- Complete data submissions required by other departments and re-insurers.
- Understand the importance of the claims function in the wider business and assist in developing technical strategies and proactively contribute to delivering superior business results.
- An understanding of technical issues in the insurance industry and how they could impact our claim’s function.
- Participate in training of less experienced claims handlers and support with auditing.
- Assist with ad hoc tasks as business needs dictate.
Requirements:
- Experience within Household insurance sector is essential.
- 5+ years Claims Handling experience.
- Persuasive, strong and confident communicator with strong analytical skills.
- Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same.
- Highly motivated self-starter requiring minimal supervision and capable of organising and prioritising work effectively.
- Excellent team player.
What we offer:
- 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know.
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Technical Claims Handler employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who know about claims handling. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss complex claims scenarios and how you’ve handled them in the past. Show us you’re the expert we need!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles tailored to your skills and experience.
We think you need these skills to ace Technical Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Claims Handler role. Highlight your experience in the household insurance sector and any relevant skills that match the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims handling and how your experience aligns with our needs. Keep it engaging and personal, so we can get a sense of who you are.
Showcase Your Achievements: When detailing your work experience, focus on specific achievements rather than just duties. Did you successfully manage a complex claim? Did you improve processes? We love to see how you've made an impact in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Acorn Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of household insurance claims. Be ready to discuss specific cases you've handled, especially those that were technically complex or high value. This will show your expertise and confidence in the field.
✨Demonstrate Your Communication Skills
As a Technical Claims Handler, you'll need to communicate effectively with various departments. Prepare examples of how you've successfully collaborated with underwriting, pricing, or finance teams in the past. This will highlight your ability to work well within a team.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you've tackled challenging claims situations. Think of specific instances where you had to negotiate settlements or mitigate claims leakage. This will demonstrate your proactive approach and analytical skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to training less experienced claims handlers or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
