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- Tasks: Create clear schematics from complex systems and document solutions for cross-functional teams.
- Company: Join Acorn Group, a leading insurance company with a strong Liverpool heritage.
- Benefits: Enjoy 35 days of holiday, mental health support, and flexible working options.
- Why this job: Make an impact by simplifying complex information and collaborating with talented developers.
- Qualifications: Experience with Visio, GIT, and understanding of application architecture is a plus.
- Other info: Be part of a supportive culture that values growth and inclusivity.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the Technical Author role at Acorn Group
We’re looking for a Technical Author to join our Architecture Team and help bring clarity, structure and storytelling to the way we share technical knowledge across the organisation. You’ll play a key role in shaping how we communicate our architecture, systems and best practices, turning complex ideas into clear, engaging content that helps engineers build better software.
This isn’t a back‑office writing role. You’ll be embedded with our architects and engineers, sitting alongside squads, joining discussions and helping translate great thinking into guidance that others can easily apply. You’ll help shape our engineering voice, how we explain, teach and document what we build.
We work together in our Liverpool HQ three days a week because collaboration and conversation are at the heart of how we build and share knowledge.
Job Title
Technical Author
Location
Liverpool City Centre HQ / Hybrid (3 days in office)
Salary
£45,000‑£55,000 depending on experience
What You’ll Do
- Work closely with architects and engineers to document systems, patterns and best practices
- Create and maintain clear, accurate and accessible technical documentation
- Help define how architectural decisions and technical standards are recorded and shared
- Write internal guides, playbooks, onboarding materials and developer‑focused articles
- Contribute to diagrams and visual explanations that bring architecture to life
- Review and refine documentation written by others to keep it consistent and clear
- Collaborate with designers and product teams to make content simple, engaging and easy to find
- Promote a culture of learning and continuous improvement through clear communication
What We’re Looking For
- Experience writing technical documentation or developer‑focused content
- Strong communication skills and a passion for clarity and storytelling
- Ability to understand complex technical topics such as APIs, cloud systems or microservices
- Comfortable collaborating directly with architects, developers and product teams
- Organised, detail‑oriented and proactive in driving consistency
- A curious mindset and a genuine interest in technology and software design
You don’t need to be a developer, but you should be excited by how things work and confident talking to people who build them.
Why This Role Matters
Great documentation is how ideas scale. The work you do will help every engineer onboard faster, make better decisions and deliver with confidence. You’ll be the bridge between deep technical expertise and practical, accessible knowledge that everyone can use.
You’ll have real ownership over how we structure, write and present our technical content, with the freedom to experiment and make improvements that raise the bar across the organisation.
Why Join Us
- A supportive architecture team that values clarity, openness and continuous learning
- A chance to shape how technical knowledge is shared across the business
- Exposure to modern technologies including .NET 8, React, Azure, Docker and Kubernetes
- Opportunities for professional growth, training and exploration
- A creative, collaborative workspace designed for problem‑solving and innovation
Team and Culture
You’ll join a friendly, collaborative architecture team that works closely with squads across engineering, design and product. We believe that great documentation is a key part of great engineering, and that clear communication enables innovation.
We’re open, curious and always looking to make complex things simple. If you love working with smart people, care about clarity and want to help others succeed through great documentation, you’ll thrive here.
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We employ 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits
- 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work‑life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our Colleagues
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women\’s career progression
A Few Things to Know Before You Apply
We’re excited that you’re considering joining Acorn! To help everything go smoothly, keep the following in mind:
- All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
- Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. We are not offering visa sponsorship.
- We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know.
Join us and bring your clarity, collaboration and technology passion to the heart of Liverpool.
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Technical Author employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Author
✨Tip Number 1
Get to know the company inside out! Research Acorn Group, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Technical Author, you'll need to explain complex ideas simply. Try explaining a technical concept to a friend or family member to get comfortable with breaking things down.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Acorn family.
We think you need these skills to ace Technical Author
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Author role. Highlight your experience with documentation, flowcharts, and any relevant tools like Visio or Markdown. We want to see how your skills match what we're looking for!
Show Off Your Attention to Detail: Since attention to detail is key for this role, include examples in your application that demonstrate how you've successfully documented complex systems or created clear visualisations. This will help us see your meticulous nature right from the start.
Communicate Clearly: Your written communication skills are crucial for this position. Use clear and concise language in your application to showcase your ability to convey complex information simply. Remember, we’re looking for someone who can make things easy to understand!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at Acorn Group!
How to prepare for a job interview at Acorn Group
✨Know Your Tools
Familiarise yourself with tools like Visio, GIT, and Markdown before the interview. Being able to discuss your experience with these tools will show that you’re ready to hit the ground running and can effectively document complex systems.
✨Understand the Role
Dive deep into the job description and understand what a Technical Author does at Acorn Group. Be prepared to discuss how your skills align with their needs, especially in documenting solutions and creating visualisations for cross-functional teams.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice explaining complex concepts in simple terms. You might be asked to describe a past project, so think about how you can convey your thought process clearly and concisely.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You could ask about the team dynamics or how they approach documentation standards, which will also give you insight into their working culture.
