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For Companies At a Glance
- Tasks: Deliver exceptional customer service and turn complaints into opportunities.
- Company: Join a supportive team in the insurance industry with exciting growth potential.
- Benefits: Enjoy 35 days holiday, mental health support, and flexible working options.
- Why this job: Kickstart your career in a fun, dynamic environment with endless development opportunities.
- Qualifications: Strong communication skills and a passion for helping customers.
- Other info: Be part of a team that celebrates success and supports each other.
The predicted salary is between 25877 - 27515 £ per year.
Job Title: Customer Service Representative
Location: Formby
Salary: £25,877 – £27,515 plus up to £2,000 performance-related bonus
Working Hours: 37.5 hours per week, Monday to Friday 09:00am – 17:30pm, 1 in 3 Saturdays 09:00am – 12:30pm
An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job – it’s your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success.
What You’ll Be Doing:
- Crushing Your Goals & KPIs: Every day, you’ll have the chance to hit exciting targets and make a real impact on our team’s success.
- Achieving Quality Excellence: Delivering fantastic service will be your superpower.
- Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer.
- Handling Policy Queries & Changes: You’ll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
- Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you’ll go above and beyond to make their experience amazing.
- Being a Brand Ambassador: You’ll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.
What We’re Looking For:
- Motivation & Drive: You’re passionate about providing exceptional service, tackling challenges head-on, and continuously improving.
- Strong Communication Skills: You’ll be on the phone and webchat – and you’re great at explaining things clearly and making customers feel heard and valued.
- Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.
- Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best.
- Attention to Detail: Accuracy matters – and you’ve got an eye for it when it comes to managing insurance policies.
Why This Opportunity is So Exciting:
- Career Growth with Pay Increases: Start with us and watch your career take off!
- Join an Amazing Team: You won’t just be another employee – you’ll be part of a team that’s supportive, friendly, and always pushing each other to be better.
- Endless Development Opportunities: We believe in continuous growth.
- A Fun and Dynamic Environment: This isn’t your average job.
Benefits:
- 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues: These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth.
A Few Things to Know Before You Apply:
- Checks & Clearances: All roles at Acorn are subject to DBS and financial checks.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa.
- We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish.
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Taxi - Customer Service Representative - Taxi employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Taxi - Customer Service Representative - Taxi
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company. Plus, it helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Taxi - Customer Service Representative - Taxi
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about the opportunity to help others and tackle challenges head-on.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Use examples from your past experiences that demonstrate your communication skills, empathy, and attention to detail.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your personality comes through in a friendly way!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Acorn Group
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the insurance industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer queries or complaints in the past to demonstrate your skills.
✨Demonstrate Empathy and Patience
During the interview, be ready to discuss scenarios where you've had to show empathy and patience. Think of specific instances where you turned a difficult situation into a positive experience for a customer. This will highlight your ability to handle tricky situations gracefully.
✨Prepare for Goal-Related Questions
Since the role involves hitting targets and KPIs, be prepared to talk about your personal goals and achievements. Reflect on times when you exceeded expectations or met challenging targets, and be ready to share these stories to illustrate your goal-oriented mindset.
