Systems Support Analyst

Would you like to take the next step in your career or try something new and join our successful Support department as a Systems Support Analyst? This role includes the production support within the Systems Team supporting all lines of business. You will assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets. Role: Systems Support Analyst Location: Liverpool City Centre on a hybrid basis Working hours: Monday to Friday from 9:00am to 5:30pm plus 1 in 3 Saturdays Salary: up to £30,000 depending on experience What you will be doing: Provide System support to the business user base. Recreation of system bugs and accurate bug logging with third party system providers. Participate and support in UAT software testing. Work closely with the internal compliance department to ensure system documents are maintained and compliant. Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets. Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions. Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control. Work closely with software house Analysis, Technical and Development teams as necessary. Assist with application and product testing as required. What we are looking for: Brilliant problem solving skills Excellent written, communications and consultancy skills The ability to work to deadlines in a fast-paced environment Excellent customer service, you will be working closely with colleagues and stakeholders Exposure to legal or insurance industry would be beneficial but not essential Experience of analysis, design, and software house toolsets, for example: Product Builder/Writing tools, Rating Engines and Reporting Tools Grow with Acorn At Acorn Insurance , we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group , we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support