IT - Desktop Support Technician in Sevenoaks

Desktop Support Technician

We’re currently looking to recruit a talented Desktop Support Technician to join our established, fast paced team.

Reporting to the Desktop Support Team Manager, you will be the first point of contact for all IT issues and security incidents from colleagues across the business with an aim of first‑time resolution.

• Location & Working Hours
• Sevenoaks, on site

37.5 hours per week, Monday to Friday, on a 3‑week rolling rota between 8:00 am and 9:00 pm, working 1 in 8 Saturdays from 9:00 am to 5:30 pm.

• Salary
• What you will be doing
• Serve as the first point of contact for all IT issues, security incidents and requests, aiming for first‑time resolution and escalating to resolver groups as required; manage tickets, maintain SLAs, meet KPIs.
• Provide deskside and remote IT support to the business user base.
• Manage service & security incidents within a service desk ticketing solution, adhering to agreed processes, SLA requirements and escalation to 3rd line teams.
• Perform daily, weekly and monthly system check processes.
• Troubleshoot and resolve network connectivity issues.
• Administer Active Directory.
• Monitor system and infrastructure availability and performance.
• Manage VOIP and digital phone systems, ensuring customers have a seamless experience.
• Assist in the maintenance and distribution of software packages, both manual and automated.
• Execute actions necessary within all security compliance processes.
• Build client devices using automated solutions and patch management.
• Monitor and manage web and email security filter rules within company guidelines.
• Manage, perform, maintain and test backups/recovery.
• Participate in production support and continuous improvement activities to enhance team practices and maintain high‑quality solutions.
• Adhere to change control best practice.
• Maintain a knowledge base.
• Assist with application and product testing as required.
• What we’re looking for
• Minimum 1 year working in a support role within a managed IT service desk function.
• Experience with Windows 10 and 11 operating systems.
• Anti‑malware solution support.
• Strong problem‑solving and troubleshooting skills.
• Understanding of security principles and endpoint solutions.
• Excellent written, communication and documentation skills.
• Ability to communicate with all levels of staff and external 3rd‑party partners.
• Ability to work under pressure and meet tight deadlines.
• Excellent customer service orientation.
• Experience within an ITIL service management model or relevant qualification.
• Office365 support experience.
• Basic network knowledge.
• Comp TIA or other role‑appropriate qualifications would be beneficial.
• Understanding of security, server, virtualisation and cloud solutions support.
• Exposure to the legal or insurance industry with familiarity of the software and toolsets utilised.
• Why Join Us
• Competitive salary and comprehensive benefits package.
• Professional growth opportunities and continuous learning.
• Collaborative and inclusive work environment.
• Participation in innovative and impactful projects.

Benefits

• 35 days’ holiday (including bank holidays) with additional buy/sell options.
• 24/7 mental health support and free counselling available.
• Career development programmes and learning on the go.
• Flexible benefits, including early access to salary via an internal platform.
• Hybrid working options to support work‑life balance and individual needs.
• Recognition awards, social events and more.
• Our Commitment to Our Colleagues
• Mindful Employer – championing mental health and wellbeing.
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities.
• Menopause Friendly accredited – supporting every stage of life.
• Armed Forces Covenant signatory – honouring those who serve.
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture.
• Best Place to Work for Development – investing in people’s future.
• Best Place to Work for Women – breaking down barriers to women’s career progression.
• Application Notes

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us.

These will include a standard criminal record check and an insolvency register check.

Visa requirements: We can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa.

We are not able to offer visa sponsorship at the moment.

#J-18808-Ljbffr