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- Tasks: Handle fire and theft claims, ensuring excellent customer service and accurate record-keeping.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Up to 35 days holiday, mental health support, flexible working options, and career development.
- Other info: Dynamic workplace culture with recognition awards and social events.
- Why this job: Make a real difference in people's lives while growing your skills in the insurance industry.
- Qualifications: Strong customer service skills, problem-solving ability, and a passion for teamwork.
The predicted salary is between 28747 - 34913 £ per year.
Location: Sevenoaks
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays
Salary: £28,747 to £34,913 plus up to £1,500 performance related bonus per annum
What you will be doing:
- Aim towards excellent customer service level expectations and take ownership of all inbound communication
- Prompt investigation on the ownership of the vehicle
- Ensuring accurate payment to all Stakeholders on their claims
- Attention to detail on all work done around the total loss aspect of the claim
- Ensure thorough chronological record keeping of all activity within file claim notes
- Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity and identify fraud indicators
What we’re looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry
- The ability to deal with challenging customers and third party insurers
Benefits:
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women's career progression
A Few Things to Know Before You Apply:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. We’re not able to offer visa sponsorship at this time.
- We’re here to support you: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process or once you’re part of the team, let us know.
First Party Fire & Theft Claims Handler in Sevenoaks employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Party Fire & Theft Claims Handler in Sevenoaks
✨Tip Number 1
Get to know the company culture! Before your interview, check out Acorn's values and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about excellent customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace First Party Fire & Theft Claims Handler in Sevenoaks
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you connect with people! Make sure to highlight your excellent customer service skills in your application. Share examples of how you've handled challenging situations and made a positive impact.
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, ensure that your information is accurate and well-organised. This will show us that you can handle the meticulous nature of claims handling.
Demonstrate Problem-Solving Abilities: We love a quick thinker! In your application, give us a glimpse of your problem-solving skills. Share a story where you had to make fast, informed decisions to resolve an issue.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Acorn Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a First Party Fire & Theft Claims Handler. Familiarise yourself with the key responsibilities like customer service, claim investigations, and payment processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role requires excellent customer service skills and the ability to connect with people, think of examples from your past experiences where you've demonstrated empathy. Be ready to discuss how you handled challenging customers or resolved conflicts effectively.
✨Demonstrate Problem-Solving Skills
Prepare to share specific instances where you've had to think on your feet and solve problems quickly. The interviewer will want to see that you can assess situations and make informed decisions, especially when it comes to claims handling.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.