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- Tasks: Manage motor claims from start to finish, ensuring exceptional service and relationship management.
- Company: Acorn Group, a growing insurance company with strong Liverpool roots.
- Benefits: 35 days holiday, mental health support, flexible working, and career development opportunities.
- Why this job: Join a supportive team and make a real impact in the insurance industry.
- Qualifications: Experience in claims handling, strong communication skills, and a self-starter attitude.
- Other info: Hybrid working options and a commitment to inclusivity and employee wellbeing.
The predicted salary is between 27651 - 38160 £ per year.
Role
Senior Claims Handler
Location
Liverpool or Sevenoaks with hybrid working
Working Hours
Monday to Friday 9:00am – 5:30pm, 37.5 hours per week
Salary
Between £27,651 and £38,160 DOE plus £2000 annual bonus potential achieved quarterly
Responsibilities
- Validate all claims for indemnity and fraud.
- Assess liability including communication of our decision.
- Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
- Accurate quantum assessment of claims presented using the relevant tools available to assist.
- Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers.
- Ensure indemnity spend is minimized by commercial decision making.
- Proactive diary management to monitor and progress cases.
- Application and investigation to ensure accurate reserves in line with company guidelines.
- Accountability for own performance against set objectives.
- Adherence to best practice and key strategies.
- Effective file and portfolio management.
- Assist with coaching and mentoring of less experienced handlers.
- Any other Ad hoc task as the needs of the business dictate
Qualifications
- Persuasive, strong and confident communicator with the ability to relationship manage.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
- Motivated self-starter.
- Ability to work as part of a team.
- Ability to work in a culture of openness, trust, and respect.
- Strong organisation skills with the ability to prioritise tasks.
- Ability to fact find and analyse information to result in accurate decision making.
- Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
- Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.
Benefits
- 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to colleagues
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women\’s career progression
Additional Information
Checks & Clearances: All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
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Senior Claims Handler employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. Use role-play with a friend or family member to build confidence and refine your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples from your past experiences. Highlight how you've successfully managed claims, communicated with clients, and made decisions that benefited your previous employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Acorn.
We think you need these skills to ace Senior Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Handler role. Highlight your experience with motor claims, especially in areas like Accidental Damage and Personal Injury. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Fleet and Specialist product team. Share specific examples of your relationship management skills and how you've successfully handled claims in the past.
Showcase Your Communication Skills: As a Senior Claims Handler, strong communication is key. In your application, demonstrate your ability to communicate effectively with claimants and colleagues. We love seeing candidates who can articulate their thoughts clearly and confidently!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Acorn Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims, especially around Accidental Damage, Property Damage, and Personal Injury claims. Familiarise yourself with the Pre-Action Protocol and Civil Procedure Rules, as these will likely come up during your interview.
✨Showcase Your Communication Skills
As a Senior Claims Handler, strong communication is key. Prepare examples of how you've effectively managed relationships with clients or colleagues in the past. Think about times when you had to explain complex information clearly and concisely.
✨Demonstrate Your Decision-Making Ability
Be ready to discuss how you assess liability and make commercial decisions. You might be asked to walk through a case study or scenario, so think about your approach to minimising indemnity spend and how you would handle tricky situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, hybrid working options, and opportunities for professional development. This shows you're genuinely interested in the role and helps you gauge if it's the right fit for you.
