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- Tasks: Manage motor claims from start to finish, ensuring exceptional service and relationship management.
- Company: Acorn Group, a growing insurance company with strong Liverpool roots.
- Benefits: 35 days holiday, mental health support, flexible working, and career development opportunities.
- Why this job: Join a supportive team and make a real impact in the insurance industry.
- Qualifications: Experience in claims handling, strong communication skills, and a self-starter attitude.
- Other info: Hybrid working options and a commitment to inclusivity and employee wellbeing.
The predicted salary is between 27651 - 38160 £ per year.
Senior Claims Handler – Acorn Group
Join our Fleet and Specialist product team as a Senior Claims Handler. Manage a portfolio of motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third‑party Personal Injury claims. Provide exceptional service and relationship management to our Fleet customers.
Location: Liverpool or Sevenoaks (hybrid working)
Working Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per week
Salary: £27,651 – £38,160 DOE plus £2,000 annual bonus potential achieved quarterly
What you will be doing:
- Validate all claims for indemnity and fraud.
- Assess liability and communicate our decisions.
- Contact claimants or representatives in a timely manner to establish exposure in respect of all Heads of Damage.
- Accurately assess quantum using relevant tools.
- Identify cases where intervening on vehicle losses will reduce exposure, utilising specialist in‑house motor engineers.
- Minimise indemnity spend through commercial decision making.
- Manage diary proactively to monitor and progress cases.
- Investigate and apply to ensure accurate reserves in line with company guidelines.
- Accountability for own performance against set objectives.
- Adhere to best practice and key strategies.
- Effectively manage file and portfolio.
- Co‑coach and mentor less experienced handlers.
- Perform any other ad‑hoc tasks as directed.
What we’re looking for:
- Strong, confident communicator adept at relationship management.
- Self‑starter who explores options to achieve the best outcome for the business.
- Motivated, team‑player who works in an open, trusted culture.
- Excellent organisation skills with the ability to prioritise tasks.
- Skills in fact‑finding and analytic decision‑making.
- Significant experience with PI and/or credit hire claims, commercial market awareness and extensive knowledge of Pre‑Action Protocol, Civil Procedure Rules & hourly rate costs.
- Experience handling Injury claims outside of the Low Value Personal Injury claims Portal.
Grow with Acorn
Acorn Insurance is proud of our Liverpool roots and growing national presence. We employ over 1,700 people across the UK and reached £750 million in total value of insurance policies written in 2024.
Benefits
- 35 days holiday (including bank holidays) with additional buy/sell options.
- 24/7 mental‑health support & free counselling.
- Leadership programmes, learning at the go and career fairs.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work‑life balance.
- Recognition awards, social events & more.
Our Commitment to Our Colleagues
- Mindful Employer – championing mental health and wellbeing.
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities.
- Menopause Friendly accredited – supporting every stage of life.
- Armed Forces Covenant signatory – honouring those who serve.
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture.
- Best Place to Work for Development – investing in people’s future.
- Best Place to Work for Women – breaking down barriers to women’s career progression.
A Few Things to Know Before You Apply
All roles at Acorn are subject to DBS and financial checks. Offers are conditional until these are completed to a satisfactory standard.
We only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa – visa sponsorship is not available.
We are committed to an inclusive, supportive workplace where everyone can flourish. If you need adjustments during the recruitment process or once part of the team, let us know.
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Senior Claims Handler employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. Use role-play with a friend or family member to build confidence and refine your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples from your past experiences. Highlight how you've successfully managed claims, communicated with clients, and made decisions that benefited your previous employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Acorn.
We think you need these skills to ace Senior Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Handler role. Highlight your experience with motor claims, especially in areas like Accidental Damage and Personal Injury. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Fleet and Specialist product team. Share specific examples of your relationship management skills and how you've successfully handled claims in the past.
Showcase Your Communication Skills: As a Senior Claims Handler, strong communication is key. In your application, demonstrate your ability to communicate effectively with claimants and colleagues. We love seeing candidates who can articulate their thoughts clearly and confidently!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Acorn Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims, especially around Accidental Damage, Property Damage, and Personal Injury claims. Familiarise yourself with the Pre-Action Protocol and Civil Procedure Rules, as these will likely come up during your interview.
✨Showcase Your Communication Skills
As a Senior Claims Handler, strong communication is key. Prepare examples of how you've effectively managed relationships with clients or colleagues in the past. Think about times when you had to explain complex information clearly and concisely.
✨Demonstrate Your Decision-Making Ability
Be ready to discuss how you assess liability and make commercial decisions. You might be asked to walk through a case study or scenario, so think about your approach to minimising indemnity spend and how you would handle tricky situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, hybrid working options, and opportunities for professional development. This shows you're genuinely interested in the role and helps you gauge if it's the right fit for you.
