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For Companies At a Glance
- Tasks: Engage with customers, build relationships, and close sales in a dynamic environment.
- Company: Join Acorn Insurance, a leading provider with over 40 years of experience.
- Benefits: Enjoy competitive salary, enhanced leave, wellbeing support, and career progression.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Work in a vibrant office overlooking Liverpool's waterfront with great career growth opportunities.
The predicted salary is between 25877 - 27515 £ per year.
Job Title:
Renewals Agent
Location:
Liverpool, Hybrid
Salary:
£25,877 to £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role.
Job Type
: Full Time
The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre.
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries
Working hours:
Monday to Saturday, 37.5 hours between 8:00am and 7:30pm on a three-week rolling rota, including 1 in 3 Saturdays
At Acorn Insurance we offer a clear salary progression track from day one. Working in a historical building overlooking Liverpool\’s iconic waterfront, we are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development
What You Will Be Doing
- Quoting and closing new business enquiries
- Building and maintaining long-standing client relationships
- Amending customer policies, payments and schedules
- Retaining existing clients at renewal
- Supporting customers with existing policy amendments
- Working towards individual and team targets
- Providing excellent rapport building skills
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
What We\’re Looking For
- Somebody who will run through walls for our customers
- Prepared to challenge the status quo
- Be prepared to succeed together as a team player
- Smart decision maker
- Clear and effective communication skills
- Ability to assist with clients of all ages and backgrounds
- Excellent organisational skills and ability to prioritise work
- Strong literacy & numeracy skills
- Ability to develop relationships from scratch
- Excellent telephone manner
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You\’ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \”your tomorrow\” benefits you will receive include:
Wellbeing:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
-
Colleague Assistance programme offers a suite of wellbeing services such as:
-
6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5,10- and 15-years\’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it\’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Renewals Agent employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Agent
✨Tip Number 1
Get to know the company culture before your interview. Check out Acorn Insurance's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their friendly, target-driven environment.
✨Tip Number 2
Practice your sales pitch! Since the Renewals Agent role is all about building rapport and closing deals, rehearse how you'd approach a customer. Think about how you can demonstrate your excellent communication skills and ability to handle sensitive information during the interview.
✨Tip Number 3
Be ready to showcase your teamwork skills. Acorn Insurance values collaboration, so come prepared with examples of how you've worked well in a team before. Highlight any experiences where you’ve helped others succeed or tackled challenges together.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Renewals Agent position at Acorn Insurance.
We think you need these skills to ace Renewals Agent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about teamwork and positivity here at Acorn Insurance.
Tailor Your Application: Make sure to tailor your application to the Renewals Agent role. Highlight your sales and customer service skills, and give examples of how you've built rapport with customers in the past. This will show us that you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so make sure your writing reflects that. A well-structured application can really make you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits right there. We can’t wait to hear from you!
How to prepare for a job interview at Acorn Group
✨Know Your Stuff
Before the interview, make sure you understand the insurance industry basics and the specific role of a Renewals Agent. Brush up on FCA regulations and be ready to discuss how you can apply your knowledge to help customers with their queries.
✨Showcase Your People Skills
As a Renewals Agent, building rapport is key. Prepare examples of how you've successfully built relationships in previous roles. Think about times when you went above and beyond for a customer – these stories will highlight your commitment to service.
✨Be a Team Player
Acorn Insurance values teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated to achieve targets or supported colleagues. This will show that you're not just focused on individual success but also on contributing to the team's goals.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company culture and growth opportunities. For example, ask about the training process or how the team celebrates successes together.
