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For Companies At a Glance
- Tasks: Manage motor insurance claims and ensure top-notch customer experiences.
- Company: Join Acorn Group, a national leader in insurance with a vibrant culture.
- Benefits: Enjoy 35 days holiday, mental health support, and flexible working options.
- Why this job: Kickstart your career in a supportive environment with real growth opportunities.
- Qualifications: Strong attention to detail and excellent communication skills required.
- Other info: Be part of a company that values inclusivity and personal development.
The predicted salary is between 25877 - 27377 £ per year.
Join to apply for the Recoveries Claims Handler role at Acorn Group
Job Title
Recoveries Claims Handler
Location
Sevenoaks
Hours
Monday–Friday, 9:00am–5:30pm (37.5 hours/week)
Salary
£25,877 – £27,554 per annum, plus up to £1,500 annual performance-related bonus (eligible after probation).
About the Role
Join our fast-paced Recoveries team and play a key role in helping customers achieve fair outcomes while recovering costs where a third party is responsible. You’ll take ownership of motor insurance claims from start to finish, applying your technical expertise and negotiation skills to deliver exceptional results. As part of our team, you’ll enjoy a collaborative environment that values your input, offers opportunities for career development and technical training, and gives you the chance to make a real difference in delivering outstanding customer experiences.
What you will be doing
- Take full ownership of non-fault repair and recovery claims from start to finish
- Deliver accurate, customer-focused outcomes every time
- Apply technical expertise in indemnity, liability, and claim financials
- Minimise leakage through effective claim review and allocation
- Negotiate subrogated outlays and manage aged debt portfolios
- Liaise with solicitors and suppliers to support litigation and meet SLAs
What We’re Looking For
- Strong attention to detail and analytical thinking
- Confident communicator, both written and verbal
- Highly motivated self-starter with a proactive mindset
- Ability to work under pressure and meet tight deadlines
- Clear, focused approach to problem-solving
- Regulatory awareness and technical understanding
- Persuasive with strong negotiation skills
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- 🦏 We run through walls for our customers and each other
- 🐐 We challenge the status quo
- 🐧 We succeed when we help those around us succeed
- 🐆 We decide quickly when the smart thing to do is use our judgement
Benefits
- 🌴 35 days’ holiday (including bank holidays) with additional buy/sell options
- 🧠 24/7 mental health support & free counselling available
- ☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
- 💸 Flexible benefits, including early access to salary via our internal platform
- 🏡 Hybrid working options to support work-life balance and individual needs
- 🎉 Recognition awards, social events & more
Our Commitment to our colleagues
- 🧠 Mindful Employer – championing mental health and well-being
- ♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- 🌸 Menopause Friendly accredited – supporting every stage of life
- 🎖️ Armed Forces Covenant signatory – honouring those who serve
- 🏆 Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- 📈 Best Place to Work for Development – proud to be investing in people’s future
- 👩💼 Best Place to Work for Women – breaking down barriers to women\’s career progression
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
Seniority Level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Insurance
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Recoveries Claims Handler employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recoveries Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those working at Acorn Group. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you understand indemnity, liability, and how to handle claims effectively. This will show that you're not just a good communicator but also someone who knows their stuff!
✨Tip Number 3
Practice your negotiation skills! Since the role involves liaising with solicitors and managing claims, being able to demonstrate your persuasive abilities during the interview can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Acorn family and growing with us.
We think you need these skills to ace Recoveries Claims Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Recoveries Claims Handler role. Highlight your relevant experience in managing claims and your customer-focused approach, as this will show us you understand what we're looking for.
Show Off Your Skills: Don’t be shy about showcasing your strong attention to detail and analytical thinking. Use specific examples from your past experiences to demonstrate how you've successfully navigated similar challenges, especially in a fast-paced environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a focused approach, so make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Acorn Group
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of motor insurance claims, especially non-fault repair and recovery claims. Be ready to discuss how you would manage a caseload and ensure customer satisfaction while recovering costs.
✨Show Off Your Communication Skills
As a Recoveries Claims Handler, you'll need to communicate effectively with customers, solicitors, and suppliers. Prepare examples of how you've successfully negotiated or resolved issues in the past, highlighting your persuasive skills.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial in this role. Bring examples of how you've applied analytical thinking to solve problems or minimise leakage in previous positions. This will show that you can handle the technical aspects of the job.
✨Be Ready for Regulatory Questions
Familiarise yourself with industry regulations related to claims handling. Expect questions about compliance and how you would ensure adherence to these regulations while managing your claims. Showing your awareness will impress the interviewers.
