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- Tasks: Manage motor claims and provide support to junior handlers in a dynamic environment.
- Company: Acorn Insurance has over 40 years of experience in providing motor insurance across the UK.
- Benefits: Enjoy hybrid working, enhanced annual leave, and a supportive wellbeing programme.
- Why this job: Join a Great Place to Work with a culture of respect and opportunities for career growth.
- Qualifications: Strong organisational skills and experience in handling injury claims are essential.
- Other info: Flexible working arrangements and commitment to inclusivity make this role stand out.
The predicted salary is between 22700 - 29800 £ per year.
When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims, Property Damage, Credit Hire and Accident Damage from infancy through to settlement.
You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making.
What you will be doing:
- Take accountability for your own performance against set objectives
- Validating all claims for indemnity and fraud
- Providing proactive and correct assessment of liability
- Accurate quantum assessment of claims presented using the relevant tools available to assist
- Application of accurate reserves in line with company guidelines
- Assisting with coaching and mentoring of less experienced handlers
- Adherence to best practice and key strategies
- Effective file and portfolio management
- Any other ad hoc task as the needs of the business dictate
What we’re looking for:
- Ability to work in a culture of openness, trust and respect
- Strong organisation skills with the ability to prioritise tasks
- Ability to fact find and analyse information to result in accurate decision making
- Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal
- Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career.
Why Acorn Insurance?
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay
- Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year, Unlimited access to a telephone councillor 24/7, Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor
- Network of internal qualified mental health first aiders are available to provide support to colleagues
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements.
Personal Injury Claims Handler employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Injury Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be handling, especially Third Party Personal Injury Claims. Understanding the nuances of these claims will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your knowledge of civil procedure rules related to offers and acceptances. Being well-versed in these regulations will help you make informed decisions and show that you're ready to tackle the complexities of the job.
✨Tip Number 3
Highlight any experience you have in coaching or mentoring others, as this is a key part of the role. Be prepared to discuss how you've supported less experienced colleagues in the past, which will showcase your leadership potential.
✨Tip Number 4
Research Acorn Insurance's company culture and values. Understanding their commitment to diversity and inclusion can help you align your responses in interviews, showing that you would be a great fit for their team.
We think you need these skills to ace Personal Injury Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling personal injury claims, especially outside the Low Value Personal Injury Claims Portal. Use specific examples to demonstrate your skills in assessing liability and managing claims.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Acorn Group. Mention your understanding of the importance of minimising indemnity spend and how your previous experience aligns with their expectations.
Highlight Relevant Skills: Emphasise your strong organisational skills and ability to prioritise tasks. Provide examples of how you've fact-checked and analysed information to make accurate decisions in past roles.
Showcase Your Teamwork Abilities: Since the role involves mentoring less experienced claims handlers, include examples of your teamwork and coaching experiences. This will demonstrate your ability to contribute positively to the team culture at Acorn Group.
How to prepare for a job interview at Acorn Group
✨Know Your Claims
Familiarise yourself with the different types of personal injury claims, especially Third Party Personal Injury Claims. Be prepared to discuss your experience with these claims and how you approach assessing liability and quantum.
✨Demonstrate Decision-Making Skills
Showcase your ability to make commercial decisions that minimise indemnity spend. Prepare examples from your past experiences where you successfully navigated complex claims and made sound decisions.
✨Highlight Coaching Experience
Since the role involves mentoring less experienced handlers, be ready to discuss any previous coaching or mentoring roles you've had. Share specific instances where you helped others improve their skills or knowledge.
✨Understand Company Culture
Research Acorn Group's values and culture. Be prepared to discuss how you align with their commitment to openness, trust, and respect, and how you can contribute to a supportive work environment.
