Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage motor claims from start to settlement, ensuring exceptional service for Fleet customers.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Enjoy 35 days holiday, mental health support, and flexible working options.
- Why this job: Make a real impact in a growing company that values your development.
- Qualifications: Strong communication skills and experience in handling injury claims are essential.
- Other info: Be part of a supportive culture that champions mental health and career growth.
The predicted salary is between 27651 - 38160 £ per year.
Overview
We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers.
Responsibilities
- Validate all claims for indemnity and fraud.
- Assess liability including communication of our decision.
- Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
- Accurate quantum assessment of claims presented using the relevant tools available to assist.
- Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers.
- Ensure indemnity spend is minimized by commercial decision making.
- Proactive diary management to monitor and progress cases.
- Application and investigation to ensure accurate reserves in line with company guidelines.
- Accountability for own performance against set objectives.
- Adherence to best practice and key strategies.
- Effective file and portfolio management.
- Assist with coaching and mentoring of less experienced handlers.
- Any other ad hoc task as the needs of the business dictate.
What we’re looking for
- Persuasive, strong and confident communicator with the ability to relationship manage.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
- Motivated self-starter.
- Ability to work as part of a team.
- Ability to work in a culture of openness, trust, and respect.
- Strong organisation skills with the ability to prioritise tasks.
- Ability to fact find and analyse information to result in accurate decision making.
- Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
- Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits
- 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – investing in people’s future
- Best Place to Work for Women – breaking down barriers to women’s career progression
Before you apply
These are a couple of things to keep in mind:
- Checks & Clearances: All roles at Acorn are subject to DBS and financial checks. Any offer will be conditional until these are completed to a satisfactory standard.
- Visa Requirements: We can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. We’re not able to offer visa sponsorship at this time.
- We’re Here to Support You: If you need any adjustments during the recruitment process—or once you’re part of the team—let us know. We’ll work with you to help you do your best work.
Job details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Finance and Sales
- Industries: Insurance
Location: Liverpool or Sevenoaks with hybrid working – hours: Mon-Fri 9:00–17:30 – salary: £27,651–£38,160 DOE plus £2,000 annual bonus potential
#J-18808-Ljbffr
Motor Claims Handler employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills in motor claims handling.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Claims Handler role. Highlight your experience with motor claims, especially in areas like Accidental Damage and Third-party Personal Injury. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your persuasive communication skills and how you can build relationships with our Fleet customers. Let us know why you're excited about joining our team at Acorn Insurance.
Showcase Your Initiative: In your application, give examples of how you've used your initiative in past roles. We love self-starters who can explore all options to achieve the best outcomes. Share specific instances where you made a difference!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Acorn Insurance!
How to prepare for a job interview at Acorn Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims, especially around Accidental Damage, Property Damage, and Personal Injury claims. Familiarise yourself with the Pre-Action Protocol and Civil Procedure Rules, as these will likely come up during your interview.
✨Showcase Your Communication Skills
As a Motor Claims Handler, you'll need to be a strong communicator. Prepare examples of how you've effectively managed relationships with clients or colleagues in the past. Think about times when your persuasive skills made a difference in resolving a claim.
✨Demonstrate Your Decision-Making Ability
Be ready to discuss how you assess liability and make decisions regarding claims. Use specific examples from your experience where you had to analyse information and make quick, informed choices that benefited the business.
✨Highlight Your Organisational Skills
Since this role involves managing a portfolio of claims, it's crucial to show that you can prioritise tasks effectively. Prepare to talk about your methods for staying organised and how you manage your workload to meet deadlines.
