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- Tasks: Analyse and oversee abandonment decisions to maximise recovery returns for our customers.
- Company: Join a leading claims team dedicated to customer support and innovative solutions.
- Benefits: Competitive salary, annual bonus, hybrid working, and career development opportunities.
- Other info: Dynamic role with opportunities to work on AI-driven tools and improve recovery strategies.
- Why this job: Make a real impact by optimising recovery processes and enhancing customer experiences.
- Qualifications: Strong analytical skills and experience in decision-making within claims or insurance.
The predicted salary is between 40000 - 45000 £ per year.
As part of the wider First Party Claims leadership team, the Recoveries Abandonment Analyst plays a critical role in supporting our purpose: helping our customers when they need us most – with speed, ease and understanding. Within Recoveries, this role translates into achieving the highest possible recovery returns in the quickest possible time, contributing to an annual target of recovering approximately £50m from third‑party insurers.
This role acts as the second line of defence for all abandonment decisions across First Party Claims, ensuring that decisions to abandon (in whole or in part) are technically accurate, proportionate, commercially sound, and aligned with our delegated authority from Haven. The analyst provides oversight, challenge, direction and expert guidance on decisions made by operational handlers, team leaders and our panel solicitors – and in some cases, abandonments made outside of Recoveries.
The postholder will also play a pivotal role in supporting and improving AI‑driven recoveries tools, analysing AI outputs and maintaining robust feedback loops to ensure models remain accurate, compliant and commercially effective. The Analyst will own a small portfolio of up to 50 files, taking full responsibility for driving optimal recovery outcomes, and will be accountable for evaluating and monitoring abandonment activity, minimising leakage and influencing recovery performance that impacts customer experience and business profitability.
Responsibilities
- Act as the second line of defence for all abandonments involving partial or full removal of AD recovery reserves.
- Provide sign‑off and decision‑making on abandonment decisions within your £50k handling and authority limit.
- Ensure decisions are technically robust, commercially balanced and aligned to Haven DA and internal policies.
- Identify abandonment decisions outside of DA and escalate appropriately to Haven for approval.
- Maintain full oversight and audit trail of all abandonment activity, including decisions made by Recovery handlers, Team leaders, Panel solicitors and other operational teams outside Recoveries.
- AI Model Oversight, Analysis.
Motor Claims Abandonment Analyst employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Abandonment Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We suggest practising common interview questions and even doing mock interviews with friends. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Showcase your skills! Bring examples of your work or case studies to interviews. We want to see how you’ve tackled challenges in the past, especially those related to claims and recoveries. It’s all about demonstrating your value!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Motor Claims Abandonment Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Claims Abandonment Analyst role. Highlight relevant experience and skills that align with the job description, especially around decision-making and recovery processes.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've contributed to recovery outcomes in previous roles and demonstrate your understanding of the importance of customer experience.
Showcase Your Analytical Skills: Since this role involves analysing AI outputs and making informed decisions, be sure to highlight any analytical skills or experiences you have. We want to see how you’ve used data to drive results in past positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Acorn Group
✨Know Your Numbers
Make sure you understand the financial aspects of the role, especially the £50m recovery target. Be prepared to discuss how you can contribute to achieving this goal and any relevant experience you have in managing similar financial targets.
✨Master the Technical Details
Familiarise yourself with the technicalities of abandonment decisions. Brush up on the principles of making sound, commercially balanced decisions and be ready to explain how you would ensure compliance with internal policies and delegated authority.
✨Showcase Your Analytical Skills
Since the role involves AI-driven tools, be prepared to discuss your experience with data analysis and how you’ve used insights to drive performance. Think of examples where you've improved processes or outcomes based on your analytical skills.
✨Demonstrate Customer Focus
Remember, the core purpose is helping customers. Prepare to share examples of how you've prioritised customer experience in past roles, particularly in challenging situations. This will show that you align with the company's mission of speed, ease, and understanding.