At a Glance
- Tasks: Lead a dynamic team in managing credit hire claims and driving performance.
- Company: Acorn Insurance, a forward-thinking company prioritising team culture and development.
- Benefits: Up to 35 days holiday, mental health support, flexible working, and career growth opportunities.
- Other info: Join us for social events, recognition awards, and a vibrant workplace culture.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in motor claims and strong people management skills are essential.
The predicted salary is between 35948 - 45216 € per year.
We are seeking an Operational Team Leader within the Mitigation department to be a pro‑active thinker who is highly motivated and leads from the front.
Location: Liverpool, office based with hybrid working available
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
Salary: £35,948.00 - £45,216 plus the opportunity to achieve an annual bonus of up to 10% of salary
Responsibilities:
- Lead a team of credit hire handlers within the mitigation department
- Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLAs, monthly one‑to‑ones, performance reviews, training and development, disciplinary procedures, and staff welfare
- Undertake handler audits of at least five file audits per handler per month, highlighting trends, training and development needs, and driving integral data within the claim file, achieving effective settlement of credit hire claims and prompt, correct liability decision making
- Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained
- Impart technical knowledge to the team by way of mentoring and coaching, demonstrating thorough knowledge in areas of indemnity, liability, and credit hire
- Maximise capture opportunity for the panel of service providers, delivering the right outcome for both the customer and Acorn Insurance
- Participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
- Ensure the effective management of inbound call handling philosophies are adhered to
Qualifications:
- Experience of motor claims is essential
- Experience in handler and/or managing credit hire claims is desired but not essential
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- Leadership by example and endorsement of company behaviours and values
- Highly motivated self‑starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with the ability to listen
- Persuasive, strong and confident communication skills
- People management experience essential
Benefits:
- Maximum of 35 days holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support and free counselling available
- Career fairs, leadership programmes and learning on the go
- Flexible benefits, including early access to salary via internal platform
- Hybrid working options to support work‑life balance and individual needs
- Recognition awards, social events and more
Mitigation Team Operational Team Leader employer: Acorn Group
At Acorn Insurance, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment in Liverpool. Our commitment to employee growth is evident through our extensive training programmes, flexible working options, and a strong focus on mental health support, ensuring that our team members thrive both personally and professionally. With a culture built on trust, respect, and recognition, we empower our employees to lead with confidence and make a meaningful impact within the Mitigation department.
StudySmarter Expert Advice🤫
We think this is how you could land Mitigation Team Operational Team Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Mitigation department on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and performance management. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples where you’ve positively influenced a team or improved processes. This will demonstrate your proactive thinking and leadership style.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that Operational Team Leader position!
We think you need these skills to ace Mitigation Team Operational Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mitigation Team Operational Team Leader role. Highlight your experience in motor claims and any leadership roles you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams or improved processes in the past. We love a good story!
Showcase Your People Management Skills:Since people management is key for this role, make sure to highlight your experience in managing teams. Talk about how you've influenced team members positively and created a culture of trust and respect. We value strong leaders!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Acorn Group
✨Know Your Stuff
Make sure you brush up on your knowledge of motor claims and credit hire processes. Being able to discuss specific examples from your experience will show that you're not just familiar with the theory but can apply it in practice.
✨Showcase Your Leadership Skills
As an Operational Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've positively influenced team dynamics or handled performance management in the past.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing staff welfare or dealing with underperformance. Think through potential scenarios beforehand and have a structured approach ready to share.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like indemnity and liability. This will help you make a great impression.
