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For Companies At a Glance
- Tasks: Help customers with insurance applications and provide top-notch service.
- Company: Join Acorn Insurance, a growing leader in the industry with strong Liverpool roots.
- Benefits: Enjoy 35 days holiday, mental health support, and flexible working options.
- Other info: Great opportunities for career development and a supportive workplace culture.
- Why this job: Be part of a dynamic team that values growth and customer success.
- Qualifications: Customer service experience and a friendly phone manner are essential.
The predicted salary is between 26938 - 28609 £ per year.
Overview
- Role: Sales & Welcome Team Agent
- Location: Liverpool, Hybrid
- Salary: £26,938 to £28,609 Plus up to £2,000 performance related bonus per annum, once established within your role.
- Working hours: 37.5 hours per week.
- Rota: 3-week rolling 8:00am – 19:00pm (1 in 3 Saturdays 9:00am – 5:30pm)
What you will be doing
- Ensure all details on applications are honest and accurate
- Perform checks on applicants’ details to confirm accuracy
- Update details and advise customers of any change in the price of their premium
- Assist client in providing vital information
- Promote bespoke packages relating to the client’s needs
- Always provide excellent customer service
What we’re looking for
- Customer service experience in a target driven role
- Able to understand bespoke systems and be proficient in Microsoft Office
- Warm personable phone manner
- Patient and empathetic
- Meticulous attention to detail
- Target driven and motivated
Benefits
- 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – investing in people’s future
- Best Place to Work for Women – breaking down barriers to women’s career progression
A Few Things to Know Before You Apply
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. We’re not able to offer visa sponsorship at the moment.
We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—let us know. We’ll work with you to make sure you can do your best work.
Telematics - Telematics Sales Agent in Liverpool employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telematics - Telematics Sales Agent in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Acorn Insurance and understand their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone manner! Since this role involves a lot of customer interaction, make sure you sound warm and personable. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Be ready to showcase your attention to detail. During interviews, share examples of how you've successfully managed details in previous roles. This will demonstrate that you can handle the meticulous nature of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Acorn family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Telematics - Telematics Sales Agent in Liverpool
Some tips for your application 🫡
Be Honest and Accurate: When filling out your application, make sure all the details are spot on. We value honesty, so double-check everything before hitting submit!
Show Off Your Customer Service Skills: Since we're all about excellent customer service, highlight any relevant experience you have in your application. Let us know how you've gone above and beyond for customers in the past!
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. A personalised application shows us you’re genuinely interested in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy!
How to prepare for a job interview at Acorn Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Telematics Sales Agent. Familiarise yourself with the company’s values and how they relate to customer service. This will help you demonstrate your alignment with their mission during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in target-driven environments. Think about times when you went above and beyond for a customer or resolved a tricky situation—these stories will resonate well.
✨Practice Your Phone Manner
Since this role involves a warm and personable phone manner, practice speaking clearly and confidently. You might even want to do mock calls with a friend to get comfortable with the flow of conversation and handling customer queries.
✨Be Detail-Oriented
Given the meticulous attention to detail required for this position, be prepared to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether in previous jobs or projects.