At a Glance
- Tasks: Provide excellent customer service while handling inbound and outbound calls for insurance sales.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Enjoy 35 days holiday, mental health support, and flexible working options.
- Other info: Dynamic work culture with opportunities for career progression and recognition.
- Why this job: Be part of a growing team that values your development and well-being.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25877 - 27515 £ per year.
Always providing excellent customer service.
Handling inbound & outbound calls.
Location: Liverpool, Hybrid
Salary: £25,877 to £27,515 plus up to £2,000 performance related bonus per annum.
Working hours: 37.5 hours per week: Monday to Friday 09:00am – 17:30pm
What you will be doing:
- Providing customers with bespoke insurance quotations, tailoring products to individuals' needs.
- Dealing with both existing and new customers.
- Retaining existing clients.
- Upselling additional products.
- Reporting to Team leader/Manager.
- Reviewing an allocated renewal invite list.
- Inviting policies compliantly.
- Checking policy data accuracy.
- Ensuring client records are updated appropriately.
- Reviewing a fair analysis of the market.
- Renewing household policies compliantly.
- Responding to customer renewal queries.
What we're looking for:
- Excellent IT and data entry skills.
- Good standard of numeracy and literacy.
- Ability to communicate well.
- Great attention to detail.
- Excellent administration skills.
- Previous sales or customer service experience.
- Insurance experience is preferable but not essential as full training will be provided.
- Excellent customer service skills, incorporating a confident and pleasant phone manner.
- Good organisational skills and ability to prioritise own workload effectively.
- Target driven.
- Proficient computer skills including Microsoft Excel, Word and Outlook.
- Highly self-motivated.
- Pro-active thinker, able to solve problems independently as they arise.
- Polite and professional.
- Work to targets/KPI.
- Team player.
Benefits:
- 35 days’ holiday (including bank holidays) with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events & more.
Our Commitment to our colleagues:
- Mindful Employer – championing mental health and wellbeing.
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities.
- Menopause Friendly accredited – supporting every stage of life.
- Armed Forces Covenant signatory – honouring those who serve.
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture.
- Best Place to Work for Development – proud to be investing in people’s future.
- Best Place to Work for Women – breaking down barriers to women's career progression.
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
Sales & Renewals Agent in Liverpool employer: Acorn Group
Acorn Group is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With flexible working options, comprehensive mental health support, and generous holiday allowances, our Liverpool location fosters a collaborative environment where QA Automation Engineers can thrive and make a meaningful impact on our customer-facing motor insurance product.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Renewals Agent in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Acorn's values and think about how you can align with them. Show us that you're not just looking for a job, but a place where you can grow and contribute.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to nail that pleasant phone manner we’re after.
✨Tip Number 3
Be ready to talk numbers! Brush up on your numeracy skills because you’ll need to provide bespoke insurance quotes. We want to see that you can handle data accurately and efficiently.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Sales & Renewals Agent in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in sales and customer service. We want to see how you can bring your unique skills to the role!
Show Off Your Communication Skills:Since you'll be handling calls, it's important to demonstrate your excellent communication abilities in your written application. Use clear and concise language to show us you can express yourself well.
Highlight Attention to Detail:In this role, accuracy is key! Make sure to proofread your application for any typos or errors. We appreciate candidates who take the time to ensure their work is polished and professional.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Acorn Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales & Renewals Agent. Familiarise yourself with insurance terminology and the types of products you might be selling. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about specific situations where you resolved issues or upsold products successfully, as these will resonate well with the interviewers.
✨Practice Your Phone Manner
As you'll be handling inbound and outbound calls, practice speaking clearly and confidently over the phone. You could even do mock calls with a friend to get comfortable. Remember, a pleasant phone manner can make all the difference in customer interactions!
✨Be Ready for Role-Play Scenarios
Interviews for sales roles often include role-play scenarios. Be prepared to demonstrate how you would handle a customer call, including dealing with objections or providing tailored quotes. This is your chance to shine, so think on your feet and showcase your problem-solving skills!
