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- Tasks: Be the go-to person for IT issues and provide top-notch support to colleagues.
- Company: Join Acorn Insurance, a fast-growing leader in the insurance industry.
- Benefits: Enjoy 35 days holiday, mental health support, and flexible working options.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 1 year of IT support experience and strong problem-solving skills required.
- Other info: Exciting career growth opportunities in a collaborative and inclusive culture.
The predicted salary is between 24000 - 28000 £ per year.
We are currently looking to recruit a talented Desktop Support Technician to join our established, fast-paced team. Reporting to the Desktop Support Team Manager, you will be the first point of contact for all IT issues and security incidents from colleagues across the business with an aim of first-time resolution.
Role: IT Desktop Support Technician
Location: Liverpool offices, on site
Working hours: 37.5 hours per week, Monday to Friday, on a 3-week rolling rota between 8:00am and 9:00pm, working 1 in 8 Saturdays from 9:00am to 5:30pm
Salary: £28,000-£31,000 DOE
What you will be doing:
- Be the first point of contact for all IT issues, security incidents and requests from within the business, aiming for first-time resolution and escalating to resolver groups as required.
- Ticket management, maintaining SLAs, meeting KPIs ensuring our users receive effective and efficient service.
- Provide deskside and remote IT support to the business user base.
- Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLAs, meeting required KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups.
- Perform daily, weekly and monthly system check processes.
- Troubleshoot and resolve network connectivity issues.
- Administer Active Directory.
- Monitor system and infrastructure availability and performance.
- Manage VOIP and digital phone systems ensuring customers have the best possible journey.
- Assist in the maintenance and distribution of software packages, manual and automated.
- Perform actions necessary within all Security compliance processes.
- Client device builds using automated solutions and patch management.
- Monitor and manage web and email security filter rules within company guidelines.
- Manage, perform, maintain and test backups/recovery.
- Participate in production support and continuous improvement activities to enhance team practices and maintain high-quality solutions.
- Adhere to change control best practice.
- Maintain knowledge base.
- Assist with application and product testing as required.
What we’re looking for:
- Minimum 1 year working in a support role within a managed IT service desk function.
- Windows 10 and 11 operating systems.
- Anti-malware solution support.
- Problem solving and troubleshooting skills.
- Understanding of security principles and endpoint solutions.
- Excellent written, communication and documentation skills.
- Ability to communicate with all levels of staff within the business and our external 3rd partners.
- The ability to work under pressure and to tight deadlines.
- Excellent Customer Service.
- Experience working within an ITIL service management model or qualification.
- Office365 support experience.
- Basic network knowledge.
- CompTIA or other role appropriate qualifications would be beneficial.
- Understanding of security, server, virtualisation and cloud solutions support.
- Exposure to legal or insurance industry with familiarity of the software and toolsets utilised.
Why Join Us?
- Competitive Salary & Benefits: We offer a competitive salary and comprehensive benefits package to ensure you feel valued and supported.
- Professional Growth: We are committed to your professional development and offer opportunities for career advancement and continuous learning.
- Collaborative Environment: Work in a supportive and inclusive environment where your ideas and contributions are valued.
- Exciting Projects: Be part of innovative and impactful projects that make a difference in our industry and community.
Benefits:
- 35 days’ holiday (including bank holidays) with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events & more.
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
IT Support Technician in Liverpool employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an IT Support Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate your problem-solving abilities. Think of real-life scenarios where you’ve resolved IT issues, as these will impress your interviewers.
✨Tip Number 3
Don’t forget to showcase your customer service skills! As an IT Support Technician, you'll be the first point of contact for users. Share examples of how you've provided excellent support in the past to highlight your fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Acorn Insurance. Let’s get you on board!
We think you need these skills to ace IT Support Technician in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Windows 10 and 11, as well as any relevant qualifications like CompTIA. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, don’t just list your skills—give us examples of how you've solved IT issues in the past. We love seeing real-life scenarios where you’ve made a difference, especially if it led to a first-time resolution!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate good communication skills, so make sure your written application reflects that.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Acorn Group
✨Know Your Tech
Brush up on your knowledge of Windows 10 and 11, as well as any anti-malware solutions you’ve worked with. Be ready to discuss troubleshooting techniques and how you've resolved IT issues in the past. This will show that you're not just familiar with the systems but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for IT issues, it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've helped users in previous roles, focusing on your ability to communicate effectively and resolve issues promptly.
✨Understand the Company Culture
Familiarise yourself with Acorn's values and culture. They pride themselves on teamwork and supporting each other. Think of examples from your past experiences that align with their principles, like running through walls for customers or challenging the status quo.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice answering questions like how you would handle a network connectivity issue or a security incident. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
