Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and resolve various technical issues.
- Company: Leading UK insurance firm with a focus on employee growth.
- Benefits: Comprehensive benefits, supportive work environment, and career development opportunities.
- Why this job: Join a dynamic team and enhance your IT skills while helping others.
- Qualifications: Experience in support roles and knowledge of Windows OS and Office365.
The predicted salary is between 30000 - 42000 £ per year.
A leading UK insurance firm is seeking a Desktop Support Technician for their Liverpool office. This role involves first-line IT support for a variety of issues and incidents while ensuring effective service delivery.
Candidates should have experience in support roles and familiarity with Windows OS, Office365, and ITIL standards.
The company offers comprehensive benefits and a supportive work environment, highlighting their commitment to employee growth and customer service excellence.
IT Desktop Support Technician – First-Line, Liverpool employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support Technician – First-Line, Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues with Windows OS or Office365. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their commitment to employee growth and customer service excellence will help you tailor your responses during interviews. It shows you’re genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT Desktop Support Technician – First-Line, Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in support roles, especially with Windows OS and Office365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our commitment to customer service excellence. Keep it friendly and professional!
Showcase Your ITIL Knowledge: If you’ve got experience with ITIL standards, make sure to mention it! We value candidates who understand effective service delivery, so let us know how you’ve applied these principles in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Acorn Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS and Office365. Be ready to discuss common issues you’ve resolved in the past and how you approached them. This will show that you’re not just familiar with the software, but that you can troubleshoot effectively.
✨Understand ITIL Standards
Since the role mentions ITIL standards, it’s crucial to have a basic understanding of these principles. Familiarise yourself with key concepts like incident management and service delivery. Being able to reference these during your interview will demonstrate your commitment to effective service.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face as a Desktop Support Technician. Think of examples from your previous roles where you successfully handled difficult situations or provided excellent customer service. This will help you illustrate your problem-solving skills.
✨Show Enthusiasm for Growth
The company values employee growth, so express your eagerness to learn and develop within the role. Share any relevant courses or certifications you’re considering, and highlight how you plan to contribute to the team’s success while advancing your own skills.
