Group Insight Analyst in Liverpool

We are currently recruiting for an Insight Analyst to join our Data Analytics Team, which sits in a unique position between our Pricing, Reserving, and Claims departments. This role is focused on supporting both the Claims and Reserving side of the business, and there are opportunities to support the Pricing function as well. We are a diverse and inclusive employer who thrive on creating a positive impact through collaboration and innovation. We work to contribute to a positive experience for our customers, and the successful Insight Analyst will work alongside stakeholders throughout the business to achieve that.

Job details

• Salary: £35,000-£45,000 depending on experience
• Working hours: 37.5 hours per week, Monday to Friday
• Location: Liverpool City Centre, on a hybrid working basis

What you will be doing

• Supporting and leading the Claim operation with understanding performance, spotting and reducing leakage, and helping define strategy using data and analytics.
• Quantifying and feeding Claim operation process changes into the reserving cycle, whilst being the face of the claims operation to discuss triangulation development.
• Liaising with the business to get a firm understanding of insight requests needing to be worked and can effectively prioritise their workload to deliver these.
• Business facing to work with the Claim operation and ensure best practices are met when making decisions using data – acting in a Business Partner mindset always.
• Own and calculate the cost-saving initiatives (CSI’s) put forward from the business, tying in the wider picture thinking to assess the marginal customers in any CSI proposal.
• Any calculations derived are to speak both Claims and Reserving language.

What we are looking for

• Applies lateral thinking to deliver thorough, insightful responses, always exploring the underlying causes and implications of adverse movements.
• A curious mindset when it comes to investigating performance using data, and gains answers independently and quickly to support answering key business questions.
• Fluid and adaptable approach, delivering numerous pieces to tight deadlines and to a high quality expected.
• Confident with numbers, with experience using advanced maths to answer critical questions that will drive better understanding and outcomes.
• Able to manipulate and analyse large data sets to produce concise information.
• A comfortable coder using SQL to extract, cleanse, and manipulate data to support work and answer theories being discussed.
• Experience building dashboards in Power BI, Tableau, Qlik, or similar software to assist in the idea generation for the Claims operation and BI team when visualising data and performance.
• Proactive in building and maintaining relationships across the business and all levels, as well as managing expectations competently.
• Comfortable with influencing and managing stakeholders at various levels, up to Exec/C-Suite level.
• Experience within Insurance or Claims would be highly advantageous.

Why Join Us

• A supportive environment built around learning and growth.
• Guidance from experienced developers and designers.
• Regular feedback, mentoring and hands-on experience with real projects.
• Opportunities to explore new areas of technology as you grow.
• A team that values curiosity, collaboration and craftsmanship.

Benefits

• 35 days’ holiday (including bank holidays) with additional buy/sell options.
• 24/7 mental health support and free counselling available.
• Grow with us through career fairs, leadership programmes, and learning on the go.
• Flexible benefits, including early access to salary via our internal platform.
• Hybrid working options to support work-life balance and individual needs.
• Recognition awards, social events & more.

Our Commitment to our colleagues

• Mindful Employer – championing mental health and wellbeing.
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities.
• Menopause Friendly accredited – supporting every stage of life.
• Armed Forces Covenant signatory – honouring those who serve.
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture.
• Best Place to Work for Development – proud to be investing in people’s future.
• Best Place to Work for Women – breaking down barriers to women's career progression.

Additional Information

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship. We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.