At a Glance
- Tasks: Handle fire and theft claims with a focus on excellent customer service.
- Company: Join a supportive insurance company that values teamwork and growth.
- Benefits: Up to 35 days holiday, mental health support, and flexible working options.
- Other info: Opportunities for career development and recognition in a dynamic environment.
- Why this job: Make a real difference by helping customers through challenging situations.
- Qualifications: Strong customer service skills and a passion for problem-solving.
The predicted salary is between 28747 - 34913 £ per year.
Role: First Party Fire & Theft Claims Handler
Location: Sevenoaks/Liverpool
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays
Salary: £28,747 to £34,913 plus up to £1,500 performance related bonus per annum
What you will be doing:
- Aim towards excellent customer service level expectations and take ownership of all inbound communication
- Prompt investigation on the ownership of the vehicle
- Ensuring accurate payment to all Stakeholders on their claims
- Attention to detail on all work done around the total loss aspect of the claim
- Ensure thorough chronological record keeping of all activity within file claim notes
- Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity and identify fraud indicators
What we’re looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry
- Ability to deal with challenging customers and third party insurers
Benefits:
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Fire & Theft Claims Handler in Liverpool employer: Acorn Group
As a Fire & Theft Claims Handler, you will thrive in a supportive and dynamic work environment located in either Sevenoaks or Liverpool, where we prioritise excellent customer service and employee well-being. Our company offers generous benefits including up to 35 days of holiday, 24/7 mental health support, and opportunities for professional growth through leadership programmes and career fairs. Join us to be part of a team that values your contributions and fosters a positive work culture, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Theft Claims Handler in Liverpool
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Acorn Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Acorn Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Fire & Theft Claims Handler in Liverpool
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Acorn Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Acorn Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Acorn Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Acorn Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Acorn Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Acorn Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
