At a Glance
- Tasks: Deliver exceptional customer service and resolve queries with empathy and problem-solving skills.
- Company: Dynamic company committed to employee wellbeing and career growth.
- Benefits: 35 days holiday, mental health support, flexible working options, and recognition awards.
- Other info: Inclusive workplace with opportunities for continuous learning and development.
- Why this job: Join a supportive team and grow your career while making a real difference.
- Qualifications: Strong communication skills and a goal-oriented mindset.
The predicted salary is between 26938 - 28609 £ per year.
Location: Formby
Salary: £26,938 – £28,609 plus up to £2,000 performance-related bonus
Working Hours: 18.5 hours per week, Monday, Tuesday 09:00am – 17:30pm & Saturday 09:00am – 12:30pm
What You'll Be Doing
- Set and achieve daily goals and KPIs to influence team success and support salary progression.
- Deliver high-quality service in call audits and maintain excellent standards.
- Resolve complaints into positive outcomes by using patience, empathy and problem-solving skills.
- Handle policy queries and changes, acting as the go-to expert for customers.
- Provide VIP service to every customer, regardless of their situation.
- Act as a brand ambassador, representing the company’s values and creating exceptional experiences.
What We're Looking For
- Motivation and drive to consistently deliver exceptional service and continuous improvement.
- Strong communication skills across phone and webchat, explaining information clearly and making customers feel heard.
- Empathy and patience for challenging conversations and customer needs.
- Goal-oriented mindset with a focus on achieving targets and personal bests.
- Attention to detail when managing insurance policies.
Why This Opportunity is Exciting
- Career growth with regular pay increases following training.
- A dynamic, supportive team environment that encourages development.
- Continued learning and development opportunities.
- A positive, high-energy workplace culture.
Benefits
- 35 days holiday including bank holidays with buy/sell options.
- 24/7 mental health support and free counselling.
- Career development through fairs, leadership programmes and learning on the go.
- Flexible benefits, including early salary access via the internal platform.
- Hybrid working options supporting work-life balance.
- Recognition awards and social events.
Our Commitment to Colleagues
- Mindful Employer with strong mental health and wellbeing support.
- Disability Confident Level 1 & 2 – creating inclusive opportunities.
- Menopause-friendly accreditation, supporting all life stages.
- Armed Forces Covenant signatory, honouring service members.
- Great Places to Work 2024/25 status.
- Best Place to Work for Development.
- Best Place to Work for Women.
Additional Details
- All successful applicants will undergo standard criminal record and insolvency register checks prior to commencement of employment.
- Applicants must have at least one year remaining on a Graduate or Post-Study Work visa; visa sponsorship is not available.
- We support diversity and provide adjustments and flexible arrangements throughout the recruitment process.
Customer Service Representative - Part Time in Liverpool employer: Acorn Group
Join a dynamic and supportive team in Formby as a Customer Service Representative, where your career growth is prioritised with regular pay increases and extensive development opportunities. Enjoy a positive workplace culture that values mental health and wellbeing, offering 35 days of holiday, flexible working options, and recognition awards, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Part Time in Liverpool
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you align with them. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional service, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky conversations.
✨Tip Number 3
Set clear goals for your interview performance. Think about what you want to achieve, whether it's showcasing your problem-solving skills or demonstrating your empathy. Having a goal will keep you focused and motivated!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative - Part Time in Liverpool
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and problem-solving abilities.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Acorn Group
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understanding what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being a part of their team.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice explaining complex information clearly and concisely. You might even want to role-play common customer scenarios with a friend to build your confidence in handling challenging conversations.
✨Demonstrate Empathy and Problem-Solving
Prepare examples from your past experiences where you successfully resolved complaints or difficult situations. Highlight your patience and empathy, as these traits are crucial for turning negative experiences into positive outcomes for customers.
✨Set Personal Goals for the Interview
Just like in the job, having goals can help you stay focused. Set specific objectives for what you want to achieve during the interview, whether it’s showcasing your skills or asking insightful questions about the role. This goal-oriented mindset will impress your interviewers!
