Counter Fraud Motor Claims Handler
Location: Liverpool with hybrid.
Working hours: 37.5 hour a week, Monday to Friday 9:00am – 5:30pm.
Salary: £26,350 to £34,800 plus up to £2,000 performance‑related bonus per annum.
This role includes investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards continuous improvement and development of the team/department.
What you'll be doing
- Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome.
- Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action.
- Accurately interpret intelligence and use it to drive an appropriate investigation strategy.
- Proactively manage a portfolio of claims ensuring adherence to claims handling/claims investigation procedures, company protocols and service level agreements.
- Ensure output achieves acceptable levels of accuracy and quantity.
- Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance.
- Avoid any claims leakage whilst maximising savings/repudiations.
- Ensure strict adherence to agreed counter fraud strategies.
- Respond efficiently to telephone calls into the team/department.
- Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team.
What we’re looking for
- Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first‑party claims and bodily injury claims.
- Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained.
- Excellent organisational skills and the ability to work independently with minimum support.
- Strong negotiation skills along with excellent customer service skills.
- An understanding of the intelligence and investigative tools available to validate claims.
- Ability to provide clear and concise instructions to service providers to assist in the investigation of claims.
Benefits
- Maximum of 35 days’ holiday (including bank holidays), with additional buy/sell options.
- 24/7 mental health support and free counselling available.
- Career development opportunities through leadership programmes and learning on the go.
- Flexible benefits, including early access to salary via an internal platform.
- Hybrid working option to support work‑life balance and individual needs.
- Recognition awards and social events.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we’re not able to offer visa sponsorship.
Counter Fraud Motor Claims Handler in Liverpool employer: Acorn Group
Acorn Group is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With flexible working options, comprehensive mental health support, and generous holiday allowances, our Liverpool location fosters a collaborative environment where QA Automation Engineers can thrive and make a meaningful impact on our customer-facing motor insurance product.
