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- Tasks: Investigate fraudulent claims using advanced intelligence tools and report findings.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Why this job: Make a real impact in fraud prevention while growing your career.
- Qualifications: Analytical thinker with strong communication skills; experience in fraud detection preferred.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
The predicted salary is between 22000 - 29000 £ per year.
As a Claims Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report.
You will build and maintain professional relationships with intelligence suppliers, professional bodies and law enforcement agencies. You will work closely with Investigators, Underwriters, and the Intelligence team to support the wider objective of improving fraud savings and reducing indemnity spend.
Role details
- Location: Liverpool City Centre – hybrid working available
- Working hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week, 7.5 hours per day
- Salary: £27,000 - £35,500 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role.
What you will be doing
- To investigate suspected fraudulent claims/policies using various intelligence tools
- To deliver a usable intelligence-based product to reduce claim losses
- To provide intelligence-led support to general claims/policy teams
- Confident in presenting complex information in a clear and concise manner
- Contribute to the continued improvements of the intelligence products & output
- Handling, analysing and evaluating highly confidential datasets and documents
- To develop an understanding of the MI Reports generated and fraud detection strategy
- To assist in the promotion of data integrity across the group
- Review and respond to Schedule 2, Part 1, Paragraph 2 requests received into the business
- Review intelligence received into the unit and ensure exposure is identified and worked appropriately
- Perform advanced intelligence investigations relevant to the subject matter to collect, analyse and suitably record items of interest
- Help maintain and extend the intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies
- Adhere to company processes and ensure that DPA, FCA, TCF and other related regulatory requirements are met
- Report fraudulent claims and policies to counter fraud agencies and subsequently provide evidence/produce witness statements
What we’re looking for
- Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance
- Analytical thinker – able to analyse information quickly and use it to provide robust advice
- Written communicator – able to easily relay complex information in a written report
- Curious – an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious
- Online awareness – an ongoing interest in current and emerging online trends, particularly in social networking
- Organised - good time management skills, able to work under pressure and deliver against deadlines set
- Keen eye for detail with the ability to think laterally and act through reasoned decision making
- Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential
- Experience in using fraud detection tools and intelligence analysis software
Benefits
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our commitment to our colleagues
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women’s career progression
A Few Things to Know Before You Apply
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know.
Claims Intelligence Analyst in Liverpool employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Intelligence Analyst in Liverpool
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your experiences and how you’ve tackled challenges in previous roles. Make sure they see the value you can bring to their team.
✨Prepare for Interviews
Do your homework on the company and the role. Think about how your skills align with what they’re looking for. Practise common interview questions and be ready to discuss your analytical thinking and attention to detail.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Acorn.
We think you need these skills to ace Claims Intelligence Analyst in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Intelligence Analyst role. Highlight your relevant experience in fraud detection and analytical skills, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since you'll be presenting complex information, it's crucial to demonstrate your written communication skills. Use clear and concise language in your application to reflect how you'd report findings in the role.
Be Curious and Inquisitive: We love candidates who are curious! In your application, share examples of how you've sought out information or tackled challenges in previous roles. This will show us you're the kind of person who digs deep into investigations.
Apply Through Our Website: To make sure your application gets to us smoothly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Acorn Group
✨Know Your Tools
Familiarise yourself with the fraud detection software and tools mentioned in the job description. Be ready to discuss how you've used similar tools in the past or how you would approach learning new ones. This shows your analytical skills and readiness to dive into the role.
✨Master the Art of Reporting
Since you'll be producing reports on your findings, practice summarising complex information clearly and concisely. Bring examples of reports you've written before, if possible, to demonstrate your written communication skills during the interview.
✨Build Relationships
Highlight your ability to build professional relationships, especially with intelligence suppliers and law enforcement agencies. Think of examples from your past experiences where you successfully collaborated with others to achieve a common goal.
✨Stay Curious
Show your inquisitive nature by discussing current trends in fraud detection and online behaviour. Prepare some insights or questions about emerging technologies in the field, as this will demonstrate your ongoing interest and commitment to staying informed.
