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- Tasks: Lead and develop a team in our Motor First Party Claims function.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Be part of a supportive workplace committed to your growth and wellbeing.
- Why this job: Make a real impact by fostering a positive team culture and driving performance.
- Qualifications: People management experience and strong communication skills are essential.
The predicted salary is between 35948 - 39050 £ per year.
We’re seeking a proactive and driven Operational Team Leader to lead a team within our Motor First Party Claims function, specializing in accidental damage. This role requires someone who leads from the front, champions a culture of openness, and delivers results through people focused leadership. You will also play a key role in ensuring we’re there for our customers when they need us the most with speed, ease and understanding.
Role: Operational Team Leader
Location: Liverpool, office based
Working hours: 37.5 hours a week - Monday to Friday. Rotating shifts between 8am and 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.
Salary: £35,948 - £39,050 plus an achievable annual bonus of £2500, paid quarterly
What you will be doing:
- Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures
- Conduct regular one-to-ones, performance reviews and objective setting
- Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
- Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc)
- Champion continuous improvement and process efficiency within the department
- Collaborate with other team leaders and managers to ensure alignment across departments
- Ability to interpret MI and use data to drive performance
- Monitor claim quality and compliance through regular audit and feedback loops
What we’re looking for:
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- To lead by example and endorse the company behaviours and values
- Previous motor claims experience would be advantageous however not essential
- Highly motivated self-starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
- People Management experience essential
Benefits:
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our commitment to our colleagues:
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know.
Claim Operational Team Leader in Liverpool employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claim Operational Team Leader in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with their team and customers. This will help you tailor your answers and show that you're a great fit for their values.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved processes. Be ready to share these during your interview to demonstrate your people-focused leadership style.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out to current employees on LinkedIn. Ask them about their experiences and what they love about working there. This can give you insider info and make a great impression!
✨Tip Number 4
Finally, apply through our website! It shows you're genuinely interested in the role and makes it easier for us to track your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Claim Operational Team Leader in Liverpool
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've led teams in the past and how you can bring that proactive approach to our Motor First Party Claims function.
Be Personable and Open: Since we value a culture of openness, don’t hesitate to share personal anecdotes that showcase your ability to foster trust and respect within a team. This will help us see how you can champion our values.
Focus on Results: We love results-driven individuals! In your application, mention specific achievements or improvements you've made in previous roles. This will show us how you can deliver results through people-focused leadership.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Acorn Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Operational Team Leader in a claims environment. Brush up on your knowledge of motor claims and be ready to discuss how you can lead a team effectively while fostering a culture of openness and trust.
✨Showcase Your Leadership Style
Be prepared to share specific examples of how you've successfully led teams in the past. Highlight your people management experience and how you've motivated team members to achieve their best performance. This is your chance to demonstrate your authoritative yet approachable manner.
✨Emphasise Continuous Improvement
Talk about your approach to championing continuous improvement within a team. Share any experiences where you've implemented process efficiencies or used data to drive performance. This will show that you're proactive and results-driven, which is key for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured, or what challenges the department is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.