Business Analyst in Liverpool

Overview

We are seeking an analytical individual with effective communication skills to join our successful and established Projects department as a Business Analyst. You will introduce, facilitate & manage delivery of projects across the group, whilst ensuring that we keep appropriate stakeholders engaged.

Role: Business Analyst

Location: Liverpool City Centre/ Hybrid

Salary: £32,000 – £38,000 dependent on experience

Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm

Responsibilities

• Lead requirement-gathering meetings with various stakeholders and clearly document business needs.
• Organise requirements using the MOSCOW technique where appropriate.
• Document any Risks, Actions, Issues or Decisions that are identified as part of the requirement gathering process.
• Document current “As Is” and future “To Be” processes.
• Identify problems, challenges and areas that can be improved upon.
• Is the primary Business Analyst work with a vertical squad or on a specific business project.
• Independently create user stories with Gherkin Methodologies and/or capture Business Requirements in an effective manner.
• Follow Agile process to support sprints.
• Work with product manager to ensure backlog items are refined and prepared in a timely manner.
• Provide detailed breakdown and explanation of requirements in refinement and sprint planning sessions. Appropriately relating any supporting documentation when necessary.
• Create Process Maps using Visio and BPMN 2.0 (certification required).
• Update management with weekly progress reports on current workload.
• Escalate complex issues when necessary.
• Ensure that appropriate and accurate documentation is created and maintained throughout the project lifecycle to support User Acceptance Testing and post implementation aftercare.

What we’re looking for

• A positive \”can do\” attitude.
• High level of accuracy and attention to detail.
• Strong interpersonal skills to deal with challenging issues and provide the right outcome for the business.
• Excellent organisational skills.
• Excellent verbal and written communication skills.
• Great listening skills.
• Good problem solver.
• Ability to work in a fast-paced environment.
• Ability to work multi-task.
• A flexible approach to meet evolving business needs, to help drive to our Vision, fulfill our Mission, and abide by our Organisations Values.

Why Join Us

• Real autonomy to shape how your squad designs, builds and delivers software
• A modern, cloud-native architecture that encourages experimentation and ownership
• Work with talented developers, designers, testers and product professionals who care about what they build
• Influence technical decisions that shape the direction of our products and platforms
• Opportunities to grow into staff, principal or architecture-focused leadership roles
• A supportive, transparent culture where craftsmanship, curiosity and learning are celebrated
• Regular opportunities for professional development, conferences and innovation time

Team and Culture

You’ll join a highly skilled, cross-functional squad where engineers, testers, designers and product specialists work side by side to deliver meaningful outcomes. We believe in ownership, openness and trust. Our squads have the autonomy to make decisions, experiment and continuously improve. We support one another, share knowledge freely and take pride in the quality of what we deliver. You’ll thrive here if you value autonomy, enjoy collaboration and believe that great products are built by great teams. If you love technology, mentoring others and shaping how teams deliver impactful products, this is a place where you’ll have the freedom and support to make a real difference.

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• 🦏 We run through walls for our customers and each other
• 🐐 We challenge the status quo
• 🐧 We succeed when we help those around us succeed
• 🐆 We decide quickly when the smart thing to do is use our judgement

Benefits

• 🌴 35 days’ holiday (including bank holidays) with additional buy/sell options
• 🧠 24/7 mental health support & free counselling available
• ☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
• 💸 Flexible benefits, including early access to salary via our internal platform
• 🏡 Hybrid working options to support work-life balance and individual needs
• 🎉 Recognition awards, social events & more

Our Commitment to our colleague’s

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• 🧠 Mindful Employer – championing mental health and wellbeing
• ♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• 🌸 Menopause Friendly accredited – supporting every stage of life
• 🎖️ Armed Forces Covenant signatory – honouring those who serve
• 🏆 Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• 📈 Best Place to Work for Development – proud to be investing in people’s future
• 👩💼 Best Place to Work for Women – breaking down barriers to women\’s career progression

A Few Things to Know Before You Apply

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

🌍 Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

💬 We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.