Within our Specialist Products Department, you will be providing support to our clients and agents to ensure conversion of new business. You will be dealing with enquiries by phone, email, virtually and on occasions, face to face. You will demonstrate excellent customer service skills and be responsible for meeting retention targets by servicing existing accounts.
Role: Admin Agent
Location: Formby, Liverpool
Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm
Salary: £28,609
What you will be doing:
- Respond to enquiries from clients, agents and underwriters in a courteous and helpful manner, ensuring that all information required is obtained and communicated.
- Transaction of new business, renewals and cancellations.
- Driver/Criteria referrals and processing of MTAs upon request from various brokers.
- Regular diary validation to assist with combatting potential misrepresentation.
- Daily validation of risks coming through SchemeServe.
- Assist other team members when required.
What we’re looking for:
- Clear and effective communication skills.
- Ability to assist clients of all ages and backgrounds.
- Excellent organisational skills and ability to prioritise work.
- Strong literacy & numeracy skills.
- Excellent telephone manner.
- Timekeeping and organisational skills.
- Confidence in taking calls from brokers.
- Able to self‑motivate and/or work part of a team.
- Attention to detail.
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We’re growing fast, with new opportunities emerging every week.
Our Values
- We run through walls for our customers and each other.
- We challenge the status quo.
- We succeed when we help those around us succeed.
- We decide quickly when the smart thing to do is use our judgement.
Benefits
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Grow with us: Through career fairs, leadership programs, and learning on the go.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work‑life balance and individual needs.
- Recognition awards, social events & more.
Our Commitment to Our Colleagues
- Mindful Employer – championing mental health and wellbeing.
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities.
- Menopause Friendly accredited – supporting every stage of life.
- Armed Forces Covenant signatory – honouring those who serve.
- Armed Forces Defence employer recognition scheme – supporting those who serve.
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture.
- Best Place to Work for Development – proud to be investing in people’s future.
- Best Place to Work for Women – breaking down barriers to women's career progression.
Admin Agent in Liverpool employer: Acorn Group
Acorn Group is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With flexible working options, comprehensive mental health support, and generous holiday allowances, our Liverpool location fosters a collaborative environment where QA Automation Engineers can thrive and make a meaningful impact on our customer-facing motor insurance product.
