At a Glance
- Tasks: Manage motor claims from start to finish, ensuring exceptional service and relationship management.
- Company: Join a dynamic team in a leading insurance company with a focus on innovation.
- Benefits: Competitive salary, bonus potential, hybrid working, and opportunities for professional growth.
- Other info: Enjoy a supportive culture that values teamwork and personal development.
- Why this job: Make a real difference by helping customers navigate their claims with expertise and care.
- Qualifications: Strong communication skills, initiative, and experience in personal injury or credit hire claims.
The predicted salary is between 28747 - 38160 € per year.
We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will pro‑actively manage a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third‑party Personal Injury claims (Portal and Non‑Portal). The candidate will provide exceptional service and relationship management to our Fleet customers.
Location: Liverpool or Sevenoaks with hybrid working
Working Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per week
Salary: Between £28,747 and £38,160 DOE plus £2000 annual bonus potential achieved quarterly
Responsibilities:
- Validate all claims for indemnity and fraud.
- Assess liability including communication of our decision.
- Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
- Accurate quantum assessment of claims presented using the relevant tools available to assist.
- Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist in‑house motor engineers.
- Ensure indemnity spend is minimised by commercial decision‑making.
- Proactive diary management to monitor and progress cases.
- Application and investigation to ensure accurate reserves in line with company guidelines.
- Accountability for own performance against set objectives.
- Adherence to best practice and key strategies.
- Effective file and portfolio management.
- Assist with coaching and mentoring of less experienced handlers.
- Any other ad hoc task as the needs of the business dictate.
Qualifications:
- Persuasive, strong and confident communicator with the ability to relationship manage.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
- Motivated self‑starter.
- Ability to work as part of a team.
- Ability to work in a culture of openness, trust, and respect.
- Strong organisational skills with the ability to prioritise tasks.
- Ability to fact‑find and analyse information to result in accurate decision making.
- Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre‑Action Protocol, Civil Procedure Rules.
Motor Claims Handler in Kent employer: Acorn Group
Join a dynamic team as a Motor Claims Handler in Liverpool or Sevenoaks, where we prioritise exceptional service and relationship management for our Fleet customers. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee growth through coaching and mentoring ensures you thrive in your career. With competitive salaries, an annual bonus potential, and a culture rooted in openness and respect, we are dedicated to making your employment experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We want to see that you’re genuinely interested in the role and how you can contribute to the team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to claims handling and customer service. We love candidates who can articulate their experience clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Motor Claims Handler in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Motor Claims Handler role. Highlight your experience with Fleet and Specialist products, and don’t forget to mention any relevant skills in managing claims from start to finish.
Showcase Your Communication Skills:Since this role requires strong communication and relationship management, use your application to demonstrate how you've effectively communicated with clients or colleagues in the past. Share specific examples that show off your persuasive abilities!
Be Detail-Oriented:Attention to detail is key in claims handling. In your application, emphasise your organisational skills and ability to manage multiple cases. Mention any tools or methods you use to keep track of important information and deadlines.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Acorn Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims, especially around Accidental Damage, Property Damage, and Third-party Personal Injury. Being able to discuss these topics confidently will show that you're serious about the role and understand the nuances involved.
✨Showcase Your Communication Skills
As a Motor Claims Handler, you'll need to be a strong communicator. Prepare examples of how you've effectively managed relationships in previous roles. Think about times when you had to persuade or negotiate with clients or colleagues, and be ready to share those stories.
✨Demonstrate Your Problem-Solving Ability
This role requires a proactive approach to managing claims. Be prepared to discuss specific instances where you've used your initiative to resolve issues or improve processes. Highlight your ability to analyse information and make decisions that benefit the business.
✨Familiarise Yourself with Industry Standards
Understanding the Pre-Action Protocol and Civil Procedure Rules is crucial for this position. Do your homework on these regulations and be ready to discuss how they apply to the role. This will demonstrate your commitment to best practices and your readiness to adhere to company guidelines.
