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- Tasks: Resolve motor insurance complaints and improve customer experiences.
- Company: Dynamic insurance company focused on customer satisfaction.
- Benefits: Competitive salary, performance bonuses, and hybrid working options.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and enhancing their journey.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 28000 - 34000 £ per year.
As a Complaints Handler, you’ll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA’s Consumer Duty and all other regulatory requirements. You’ll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You’ll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision‑making to help deliver good outcomes for consumers and minimise the need for complaint‑related compensation.
Location: Liverpool or Sevenoaks hybrid
Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm
Salary: £28,000 - £34,000 depending on experience plus £2000 performance related bonus potential per annum, achieved quarterly
Complaints Handler in Kent employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling. Think about how you’d resolve issues and improve customer journeys. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Complaints Handler role!
We think you need these skills to ace Complaints Handler in Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your experience in handling complaints and your understanding of regulatory requirements, as this will show us you’re a perfect fit for the job.
Showcase Your Skills: We want to see your problem-solving skills shine! Use specific examples from your past experiences where you’ve successfully resolved complaints or improved customer journeys. This will help us understand how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will make it easier for us to see your strengths.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Acorn Group
✨Know Your Stuff
Make sure you understand the ins and outs of motor insurance complaints. Familiarise yourself with the FCA’s Consumer Duty and any relevant regulations. This knowledge will not only impress your interviewers but also show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled complaints or difficult situations in the past. Highlight your ability to identify root causes and deliver fair resolutions. This will demonstrate your capability to manage complaints effectively from start to finish.
✨Communicate Clearly
As a Complaints Handler, communication is key. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can engage with customers and colleagues alike.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific complaint scenarios. Think through potential situations beforehand and prepare your responses. This will help you showcase your decision-making skills and your approach to delivering good outcomes for consumers.