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- Tasks: Help customers navigate their claims journey and manage various household claims.
- Company: Acorn Insurance has over 40 years of experience in providing motor insurance across the UK.
- Benefits: Enjoy enhanced annual leave, wellbeing support, and a flexible benefits platform.
- Why this job: Join a supportive team culture at a Great Place to Work with opportunities for career growth.
- Qualifications: Two years of claims handling experience and strong communication skills are required.
- Other info: This role is hybrid, based in Liverpool, and offers a salary of £26,000 - £29,000 plus bonuses.
The predicted salary is between 22000 - 26000 £ per year.
Join to apply for the Household Claims Handler role at Acorn Group
Our growing Household Claims department is looking for enthusiastic, customer-centric staff to join the team as Household Claims Handlers.
You will support our customers through the claims journey where this has significantly impacted their day-to-day life.
As a Household Claims Handler, you will be responsible for dealing with customers\’ new and existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture.
Role: Household Claims Handler
Location: Liverpool (Mersey Chambers Office) / Hybrid
Working hours: 37.5 hours per week between 9:00am and 5:30pm Monday to Friday
Salary: Between £26,000.00 – £29,000.00 DOE and a potential annual bonus of up to £2,000.00 paid monthly
What you will be doing
- Setting up new Household claims (FNOL), capturing accurate information and establishing the facts of the incident/peril from the caller/customer
- Accurately checking all details of a claim after every call
- Managing a varied (accidental damage, fire, theft, escape of water etc.) portfolio of claims from FNOL stage through to settlement/conclusion
- Identifying and investigating potentially fraudulent claims
- Instructing and liaising with our third-party suppliers to ensure they have all relevant information to handle a claim, chasing for responses if required and ensuring all relevant documentation is obtained prior to settlement
- Ensuring underwriter requirements are checked at claim inception and throughout the lifecycle of the claim
- Proactively managing customer/third party expectations including appropriate signposting if applicable
- Providing proactive and correct assessments with regards to indemnity positions
- Accurate quantum assessment of claims presented using the relevant tools available to assist
- Application of accurate reserves in line with company guidelines
- Adherence to best practice and key strategies
- Effective file and portfolio management
- Any other Ad hoc task as the needs of the business dictate
What we’re looking for
- Ability to work in a culture of openness, trust and respect with a team player attitude
- Minimum of two years claims handling experience (Motor, Household, EL/PL)
- Ability to interpret policy wording, terms and conditions and endorsements
- Ability to work in a fast paced environment
- Good written and verbal communication skills including rapport building
- Strong organisation skills with the ability to prioritise tasks
- Ability to fact find and analyse information resulting in accurate decision making
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You\’ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \”your tomorrow\” benefits you will receive include:
Wellbeing:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5,10- and 15-years’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events. Please visit our website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Insurance
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Household Claims Handler employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Household Claims Handler
✨Tip Number 1
Familiarise yourself with the common types of household claims, such as accidental damage, fire, and theft. Understanding these will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires a strong focus on customer satisfaction. Practice scenarios where you handle difficult situations with empathy and professionalism.
✨Tip Number 3
Network with current or former claims handlers to gain insights into the role and company culture. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 4
Prepare for potential interview questions by thinking about your past experiences in claims handling. Be ready to discuss specific cases where you successfully managed claims or resolved customer issues.
We think you need these skills to ace Household Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Household Claims Handler. Familiarise yourself with the claims process and the types of claims you will be handling, such as accidental damage, fire, and theft.
Tailor Your CV: Highlight your relevant experience in claims handling, especially if you have worked in motor or household insurance. Use specific examples to demonstrate your skills in customer service, organisation, and decision-making.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Acorn Group and how your values align with their commitment to customer service and inclusivity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in claims handling.
How to prepare for a job interview at Acorn Group
✨Understand the Claims Process
Familiarise yourself with the entire claims process, especially the First Notification of Loss (FNOL) stage. Be prepared to discuss how you would handle various types of claims, such as accidental damage or theft, and demonstrate your understanding of the importance of accurate information capture.
✨Showcase Your Customer Service Skills
As a Household Claims Handler, you'll be dealing with customers who may be stressed or upset. Highlight your experience in customer service and provide examples of how you've successfully managed difficult situations, ensuring that you can maintain a positive rapport with clients.
✨Demonstrate Attention to Detail
Claims handling requires meticulous attention to detail. Be ready to discuss how you ensure accuracy in your work, whether it's checking claim details or assessing documentation. You might even want to share specific instances where your attention to detail made a significant difference.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview. Prepare by thinking through potential claims situations and how you would approach them. This could include identifying fraudulent claims or managing customer expectations, so practice articulating your thought process clearly.
