At a Glance
- Tasks: Handle claims with empathy and professionalism in a fast-paced environment.
- Company: Join a dynamic team in Liverpool focused on customer service excellence.
- Benefits: Enjoy up to 35 days holiday, mental health support, and performance bonuses.
- Other info: Great opportunity for growth in the insurance industry.
- Why this job: Make a real difference by helping clients during challenging times.
- Qualifications: Strong customer service skills and a positive, problem-solving attitude.
The predicted salary is between 26938 - 26938 £ per year.
The First Notification of Loss department is a fast paced and energetic department where no two days are the same. We are looking for people with excellent customer service, response and resolution skills, who will treat our customer fairly with empathy and respect.
Location: Liverpool
Working hours: Full time- 37.5 hours per week; Monday to Friday on rota basis 8.00am – 8.00pm, 1 in 3 weekends 9.00am-5.00pm.
Salary: £26,938 per annum plus the opportunity to earn a performance related bonus of £4200 paid on a quarterly basis, once established within your role.
What you will be doing:
- Providing a professional and proactive response in assessing claims in line with policy and procedure.
- Providing an empathetic service to clients who have been involved in road traffic incidents.
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification.
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints.
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details.
- To monitor and manage claims ensuring all services are provided in an agreed timescale.
- Assessing new claims in accordance with policy terms and conditions.
- Identify and initiate any potential recoveries from 3rd parties.
- Handle any complaints in line with FCA guidelines.
- Identifying key requirements for replacement vehicles.
- Work to agreed SLA’s and KPI’s.
What we’re looking for:
- Excellent customer service skills.
- Naturally empathetic and the ability to connect with people.
- Quick fast paced problem-solving ability.
- Positive can-do attitude.
- Good IT skills and a confident communicator.
- Motivated self-starter.
- Passionate about working as part of a team.
- Have the ability to make fast, informed decisions.
- Good sales, negotiation and persuasion skills.
- Excellent organisational and prioritisation skills with a strong attention to detail.
- Have a desire to develop skills and experience within the insurance industry.
- The Ability to deal with challenging customers and third party insurers.
Benefits:
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support.
FRU Claims Handler employer: Acorn Group
Join our dynamic First Notification of Loss department in Liverpool, where you'll thrive in a fast-paced environment that values empathy and exceptional customer service. We offer competitive salaries, performance-related bonuses, and generous holiday allowances, alongside a supportive work culture that prioritises employee well-being and growth opportunities within the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land FRU Claims Handler
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us during interviews.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've shown empathy and problem-solving. Be ready to share these stories when we chat about your experience.
✨Tip Number 3
Stay positive and be yourself! We love a can-do attitude, so let that shine through in your conversations. Remember, we’re looking for genuine connections with our team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and helps keep you on our radar as we make decisions.
We think you need these skills to ace FRU Claims Handler
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've treated customers with empathy and respect in the past, especially in challenging situations.
Be Proactive and Professional:In your written application, demonstrate your proactive approach to problem-solving. Share examples of how you've effectively managed claims or resolved issues, as this is key for us in the First Notification of Loss department.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background to what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Acorn Group
✨Know Your Stuff
Make sure you understand the role of a FRU Claims Handler inside out. Familiarise yourself with the claims process, especially First Notification of Loss (FNOL) calls. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since the role requires excellent customer service and empathy, prepare examples from your past experiences where you've successfully handled difficult situations. Think about how you can demonstrate your ability to connect with customers and resolve their issues with care.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you'd handle specific claims scenarios or challenging customers. Practise articulating your thought process and decision-making skills. This will showcase your quick problem-solving abilities and your positive can-do attitude.
✨Be Ready to Discuss Teamwork
This role is all about collaboration, so be prepared to talk about your experiences working in a team. Highlight how you contribute to group success and how you handle conflicts or differing opinions. This will show that you're a motivated self-starter who values teamwork.
