Fleet Success Agent

Be among the first 25 applicants

Role: Fleet Success Agent

Location: East London (E1, Stepney Green)

Working hours: 37.5 Hours per week, Monday to Friday 09:00am – 17:30pm

Salary: £26,442 – £27,515 + £2000 Performance related bonus once established in the role

As an integral part of our Fleet team, you will play a key role in driving our department’s commercial success.

Working closely with the Fleet Commercial Operation, you will actively participate to enhancing team performance, new and existing clients, whilst supporting the wider Fleet / Branch Network, and Call Centre contribution (Taxi Department).

What you will be doing:

• Utilising company systems to be maintained with updated files, customer outcomes, diary, lead and opportunity cycle stage.
• Accuracy on all data entries and submissions to allow fluid operation and SLA turn arounds.
• Action general enquiries, policy adjustments and billing processes within agreed team KPI’s.
• Professional approach to communication as a main tool to build and maintain all levels of customer relationship and service.
• Meeting and exceeding team and departmental key performance indicators & budgetary requirements.
• Managing own performance of defined targets and delivering continuous improvements in performance and productivity.
• Support search / connections to commercial industry individuals and commercial events to showcase Fleet product suite and service to source new business development.
• Support BDM to effectively maintain dairy and new business prospects through to new business conversion.
• Ensure Quality (Compliance/Audits) meet standards, a good level of customer service is delivered.

What we’re looking for:

• Insurance experience (essential)
• Account/Portfolio management experience (Preferable)
• Strong communication skills: Ability to effectively communicate with clients and insurance agents to understand their needs and provide appropriate solutions.
• Ability Work independently
• Problem-solving skills: Aptitude for quickly resolving client issues, addressing concerns, and finding innovative solutions to meet their insurance needs.
• Organizational skills: Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
• Product knowledge: Comprehensive understanding of insurance products, coverage options, and industry regulations to provide accurate information and advice to clients.
• Ability to adapt to fast paced changes in the insurance industry, client preferences, and market conditions to stay competitive and achieve business objectives.
• Positive Can-do Attitude, Detail-orientated, approachable, ability to network and sustain relationships.

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days’ holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague’s:

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women\’s career progression

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

Checks & Clearances

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates.