Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, providing empathetic and professional claims handling.
- Company: Join Acorn Insurance, a leading provider with over 40 years of experience in motor insurance.
- Benefits: Enjoy 31+ days of annual leave, enhanced parental pay, and access to mental health support.
- Why this job: Kickstart your career in a supportive environment with comprehensive training and growth opportunities.
- Qualifications: Empathy, problem-solving skills, and a passion for teamwork are essential; IT skills are a plus.
- Other info: Located in vibrant Liverpool, close to shops and attractions; flexible working hours available.
The predicted salary is between 20800 - 25800 £ per year.
The First Notification of Loss department is a fast paced and energetic department where no two days are the same. We are looking for people with excellent customer service, response and resolution skills, who will treat our customer fairly with empathy and respect.
As an FNOL Handler you are the first point of contact for our customers. You will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.
This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.
Role:
First Response Unit Claims Handler
Location:
Liverpool
Working hours:
37.5 hours per week. Monday to Friday on rota basis 8.00am – 8.00pm, 1 in 3 Weekends 9.00am – 5.00pm. (Hybrid)
Salary:
£25,877 per annum plus the opportunity to earn a performance related bonus of £4200 paid on a quarterly basis, once established within your role.
What you will be doing:
- Providing a professional and proactive response in assessing claims in line with policy and procedure
- Providing an empathetic service to clients who have been involved in road traffic incidents
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in an agreed timescale
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
- Identifying key requirements for replacement vehicles
- Work to agreed SLA’s and KPI’s
What we’re looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Motivated self-starter
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Good sales, negotiation and persuasion skills
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry.
- The Ability to deal with challenging customers and third party insurers
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- 🦏 We run through walls for our customers and each other
- 🐐 We challenge the status quo
- 🐧 We succeed when we help those around us succeed
- 🐆 We decide quickly when the smart thing to do is use our judgement
Benefits
- 🌴 35 days’ holiday (including bank holidays) with additional buy/sell options
- 🧠 24/7 mental health support & free counselling available
- ☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
- 💸 Flexible benefits, including early access to salary via our internal platform
- 🏡 Hybrid working options to support work-life balance and individual needs
- 🎉 Recognition awards, social events & more
Our Commitment to our colleagues
- 🧠 Mindful Employer – championing mental health and well-being
- ♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- 🌸 Menopause Friendly accredited – supporting every stage of life
- 🎖️ Armed Forces Covenant signatory – honouring those who serve
- 🏆 Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- 📈 Best Place to Work for Development – proud to be investing in people’s future
- 👩💼 Best Place to Work for Women – breaking down barriers to women\’s career progression
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
#J-18808-Ljbffr
First Response Unit Claims Handler employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Unit Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the claims process. Understanding common terms and procedures will help you speak confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for handling challenging customers and improve your ability to respond empathetically, which is crucial for the FNOL Handler position.
✨Tip Number 3
Network with professionals in the insurance sector through platforms like LinkedIn. Connecting with current employees at Acorn Insurance can provide insights into the company culture and expectations, giving you an edge in your application.
✨Tip Number 4
Prepare for situational interview questions by reflecting on past experiences where you've demonstrated problem-solving and decision-making skills. Being able to share specific examples will showcase your suitability for the fast-paced environment of the First Response Unit.
We think you need these skills to ace First Response Unit Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a First Response Unit Claims Handler. Emphasise your customer service experience, problem-solving abilities, and any previous roles in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and communication skills. Mention specific examples of how you've handled challenging situations or provided excellent customer service in the past, as this is crucial for the role.
Highlight Relevant Skills: In your application, clearly outline your IT skills, organisational abilities, and any experience with claims handling or insurance. Use keywords from the job description to demonstrate that you understand what the company is looking for.
Prepare for Potential Questions: Think about common interview questions related to customer service and claims handling. Prepare answers that reflect your ability to empathise with clients and resolve issues effectively, as these will likely be key focus areas during the interview process.
How to prepare for a job interview at Acorn Group
✨Show Empathy
As a First Response Unit Claims Handler, you'll be dealing with customers who may be distressed. Demonstrating genuine empathy during your interview will show that you understand the importance of connecting with clients and providing them with the support they need.
✨Highlight Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues quickly and effectively. This role requires fast-paced problem-solving abilities, so showcasing your skills in this area will make you stand out.
✨Familiarise Yourself with Insurance Basics
Even though training will be provided, having a basic understanding of insurance policies and claims processes can give you an edge. Research common terms and procedures related to FNOL to demonstrate your initiative and eagerness to learn.
✨Practice Communication Skills
Since this role involves liaising with various stakeholders, practice clear and confident communication. You might want to conduct mock interviews or engage in conversations with friends to refine your ability to convey information effectively.
