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- Tasks: Be the first point of contact for customers, providing empathetic and professional claims handling.
- Company: Join Acorn Insurance, a leading provider with over 40 years of experience in motor insurance.
- Benefits: Enjoy 31+ days of annual leave, enhanced parental pay, and access to mental health support.
- Why this job: Kickstart your career in a supportive environment with comprehensive training and growth opportunities.
- Qualifications: Empathy, problem-solving skills, and a passion for teamwork are essential; IT skills are a plus.
- Other info: Located in vibrant Liverpool, close to shops and attractions; flexible working hours available.
The predicted salary is between 20800 - 25800 £ per year.
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Senior Talent Acquisition Specialist @ Acorn Insurance
The First Notification of Loss department is a fast paced and energetic department where no two days are the same. We are looking for people with excellent customer service, response and resolution skills, who will treat our customer fairly with empathy and respect.
As an FNOL Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.
This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.
Role: First Response Unit Claims Handler
Location: Liverpool
Working hours: 37.5 hours per week ; Monday to Friday on rota basis 8.00am – 8.00pm, 1 in 3 Weekends 9.00am – 5.00pm.
Salary: £25,877 per annum plus the opportunity to earn a performance related bonus of £4200 paid on a quarterly basis, once established within your role.
THE START DATE FOR THIS ROLE WILL BE 11TH AUGUST.
What you will be doing:
- Providing a professional and proactive response in assessing claims in line with policy and procedure
- Providing an empathetic service to clients who have been involved in road traffic incidents
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in an agreed timescale
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
- Identifying key requirements for replacement vehicles
- Work to agreed SLA’s and KPI’s
What we’re looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Motivated self-starter
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Good sales, negotiation and persuasion skills
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry.
- The Ability to deal with challenging customers and third party insurers
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You\’ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \”your tomorrow\” benefits you will receive include:
Wellbeing:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5,10- and 15-years’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
Please visit our website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Apply Now
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First Response Unit Claims Handler employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Unit Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the claims process. Understanding common terms and procedures will help you speak confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for handling challenging customers and improve your ability to respond empathetically, which is crucial for the FNOL Handler position.
✨Tip Number 3
Network with professionals in the insurance sector through platforms like LinkedIn. Connecting with current employees at Acorn Insurance can provide insights into the company culture and expectations, giving you an edge in your application.
✨Tip Number 4
Prepare for situational interview questions by reflecting on past experiences where you've demonstrated problem-solving and decision-making skills. Being able to share specific examples will showcase your suitability for the fast-paced environment of the First Response Unit.
We think you need these skills to ace First Response Unit Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a First Response Unit Claims Handler. Emphasise your customer service experience, problem-solving abilities, and any previous roles in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and communication skills. Mention specific examples of how you've handled challenging situations or provided excellent customer service in the past, as this is crucial for the role.
Highlight Relevant Skills: In your application, clearly outline your IT skills, organisational abilities, and any experience with claims handling or insurance. Use keywords from the job description to demonstrate that you understand what the company is looking for.
Prepare for Potential Questions: Think about common interview questions related to customer service and claims handling. Prepare answers that reflect your ability to empathise with clients and resolve issues effectively, as these will likely be key focus areas during the interview process.
How to prepare for a job interview at Acorn Group
✨Show Empathy
As a First Response Unit Claims Handler, you'll be dealing with customers who may be distressed. Demonstrating genuine empathy during your interview will show that you understand the importance of connecting with clients and providing them with the support they need.
✨Highlight Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues quickly and effectively. This role requires fast-paced problem-solving abilities, so showcasing your skills in this area will make you stand out.
✨Familiarise Yourself with Insurance Basics
Even though training will be provided, having a basic understanding of insurance policies and claims processes can give you an edge. Research common terms and procedures related to FNOL to demonstrate your initiative and eagerness to learn.
✨Practice Communication Skills
Since this role involves liaising with various stakeholders, practice clear and confident communication. You might want to conduct mock interviews or engage in conversations with friends to refine your ability to convey information effectively.
