Finance Customer Service Representative

Join to apply for the Finance Customer Service Representative role at Acorn Group. This hybrid position in Liverpool offers a competitive package and growth opportunities within the insurance industry.

Responsibilities

• Handle inbound calls and webchat, providing policy queries, changes, and complaint resolution.
• Meet quality and KPI targets, demonstrating continuous improvement and salary progress.
• Deliver VIP service and brand ambassador representation, ensuring a positive customer experience.
• Maintain accurate record‑keeping and attention to detail in policy management.

Qualifications

• Strong communication skills on phone and webchat.
• Empathy, patience, and customer‑first approach in challenging situations.
• Goal‑oriented mindset, consistently hitting targets.
• Detail orientation and accuracy in handling insurance policies.

Benefits

• £25,877‑£27,515 base salary plus up to £2,000 annual bonus.
• 35 days holiday plus bank holidays and flexible holiday options.
• Hybrid working model – minimum 3 days in the office.
• 24/7 mental health support, free counselling and early salary access.
• Career development programmes, lead‑ship programmes and learning on the go.
• Recognition awards, social events and community engagement.

Our Commitment

• MIND – championing mental health and wellbeing.
• Disability confident Level 1 & 2 – inclusive opportunities.
• Menopause friendly accredited – supporting life stages.
• Armed forces covenant signatory – honouring service.
• Great places to work 2024/25 – fostering positive culture.
• Best place to work for development – investing in people.
• Best place to work for women – breaking barriers.

Legal Notice

Acorn Group is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or protected veteran status.