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- Tasks: Deliver exceptional customer service across various channels and support account management.
- Company: Join Acorn Insurance, a leading provider with over 40 years of experience.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and collaboration.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for quality customer service.
The predicted salary is between 26938 - 28609 £ per year.
Location: Halesowen (B62)
Salary: £26,938 - £28,609 + up to £2000 Performance related bonus
Job Type: Permanent, Full Time
Working Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5‑week rotational shift pattern. 1 in 3 Saturdays 09:00am - 17:30pm.
About the Role: As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.
What you will be doing:
- Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
- Use My Policy systems to enter customer data to a high standard of accuracy.
- Validate and process new customer accounts assisting customers with any account related enquiries.
- Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
- Work collaboratively with your peer group and other colleagues sharing best practice.
- Seek opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
- Provide administrative support to ensure activities related to customer’s accounts are carried out in a timely manner and records are maintained.
- Establish and communicate high standards of customer service in line with the company’s values and culture.
- Identify and elevate to your line manager any key customer impacting issues to achieve greater business wide success.
- Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with the quality and compliance framework and regulatory requirements.
- Contribute to an open and honest culture within teams through collaborative and supportive working.
- Support a culture of continuous improvement for customer experience and operating systems.
- Liaise with relevant stakeholders across the business to instigate and influence positive change.
What we’re looking for:
- Strong communicator
- Effective decision maker in a fast‑paced environment
- Passion and commitment to providing quality customer service
- Team player
- Able to prioritise workloads to meet challenging deadlines and multi‑task and self‑organise.
- Pro‑active and well‑organised
- Adaptable
- Computer literate and proficient in MS Office suite
- Accuracy and attention to detail
- A desire to develop own skill sets
About Acorn Insurance And MyPolicy: With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high‑quality cover. MyPolicy is a specialist division of Acorn dealing with Telematics. Our approach is pretty simple really – to help you become a safer driver so you pay less.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
Customer Service Advisor employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Acorn Insurance and MyPolicy, and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a strong communicator. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you've successfully handled multiple tasks or adapted to changes in a fast-paced environment. This will demonstrate your ability to thrive in the role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. It’s the best way for us to get to know you and your skills right from the start.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any experience you have in providing top-notch customer service, as these are key to impressing us!
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We love candidates who are genuinely excited about helping others and can demonstrate a commitment to delivering an exceptional customer experience.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your skills and experiences align with what we're looking for.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll be able to follow the process smoothly. Plus, it’s super easy!
How to prepare for a job interview at Acorn Group
✨Know the Company Inside Out
Before your interview, take some time to research Acorn Insurance and MyPolicy. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've successfully communicated with customers in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share these stories during your interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you handle challenging situations. Think of specific instances where you made quick decisions in a fast-paced environment. Highlight your ability to prioritise tasks and manage multiple enquiries, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the company’s success.