At a Glance
- Tasks: Lead a dynamic team in the Credit Hire department, driving performance and development.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Enjoy up to 35 days holiday, mental health support, and a competitive salary.
- Other info: Be part of a fast-growing company with exciting opportunities every week.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in motor claims and strong people management skills are essential.
The predicted salary is between 35948 - 45216 € per year.
We are seeking an Operational Team Leader within our Credit Hire department to be a pro‑active thinker who is highly motivated and leads from the front. Leading a team of Mitigation Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.
Location: Liverpool, office based with hybrid working available
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
Salary: £35,948.00 - £45,216 plus the opportunity to achieve an annual bonus of up to 10% of your salary
What’s involved:
- Lead a team of credit hire handlers within our mitigation department
- Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA’s, monthly one to one, performance reviews, training and development, disciplinary procedure, and staff welfare
- Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making
- Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained
- Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire
- Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
- Participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
- Ensure the effective management of inbound call handling philosophies are adhered to
We are looking for people with:
- Experience of motor claims is essential
- Experience in handler and/or managing credit hire claims is desired but not essential
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- To lead by example and endorse the company behaviours and values
- Highly motivated self-starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
- People Management experience essential
Grow with Acorn:
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits:
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support
Credit Hire Team Leader employer: Acorn Group
At Acorn Insurance, we pride ourselves on fostering a dynamic and supportive work environment in Liverpool, where our Credit Hire Team Leader will thrive. With a strong emphasis on employee development, a culture of openness, and the opportunity for hybrid working, we empower our leaders to drive performance while enjoying a competitive salary and generous benefits, including up to 35 days of holiday and 24/7 mental health support. Join us and be part of a rapidly growing team that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Hire Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with what they’re looking for. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your thoughts clearly and confidently. The more you practice, the more comfortable you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Credit Hire Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Hire Team Leader role. Highlight your experience in managing teams and handling credit hire claims, as well as any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your leadership style and how you embody our values of openness and trust. Share specific examples of how you've positively influenced team performance in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your approach to problem-solving. We love candidates who can think on their feet and come up with effective solutions, so share any relevant experiences that demonstrate this ability.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role promptly!
How to prepare for a job interview at Acorn Group
✨Know Your Stuff
Make sure you brush up on your knowledge of credit hire claims and motor claims. Familiarise yourself with the key terms and processes mentioned in the job description, as this will show that you're serious about the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you’ve influenced team members positively or managed performance issues. This is your chance to demonstrate your ability to lead from the front, just like they’re looking for!
✨Be Ready to Discuss Development
Since the role involves training and development, come prepared with ideas on how you would approach mentoring your team. Think about specific training methods or processes you’ve used before that could be beneficial in this new role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the company culture, how success is measured in the role, or what challenges the team is currently facing. It shows you’re engaged and genuinely interested in the position.
