At a Glance
- Tasks: Manage motor claims and mitigate indemnity spend while ensuring timely communication with claimants.
- Company: Acorn Insurance has over 40 years of experience providing motor insurance across the UK.
- Benefits: Enjoy hybrid working, enhanced annual leave, wellbeing support, and a flexible benefits platform.
- Other info: Applications are open to those with at least one year remaining on their visa; no sponsorship available.
- Why this job: Join a supportive culture at a Great Place to Work, with opportunities for career growth and development.
- Qualifications: Strong communication skills and a good understanding of credit hire and insurance obligations are essential.
The predicted salary is between 24100 - 28400 £ per year.
Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration.
Location: Sevenoaks with hybrid working available
Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm
Salary: Between £29,133 and £34,047 plus potential annual bonus of up to £2000 paid quarterly
What you will be doing:
- Validating all motor claims across the mitigation team for indemnity and fraud
- Accurately assessing liability whilst utilising all available evidence and tools
- Contacting all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
- Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers
- Ensuring indemnity spend is minimized by commercial decision making
- Proactive diary management to monitor and progress live hire cases
- Accurate quantum assessment of claims presented using the relevant tools available to assist
- Applying accurate reserves in line with company guidelines
- Any other ad hoc task as the needs of the business dictate
What we’re looking for:
- A persuasive, confident and strong communicator with effective negotiation skills
- Ability to use own initiative to explore all options to achieve the best outcome for the business
- Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure
- Motivated self-starter with the ability to work as part of a team
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You will receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career.
Why Acorn Insurance?
- Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone counsellor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
- Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
- Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
Credit Hire Handler in Sevenoaks employer: Acorn Group
Acorn Group is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With flexible working options, comprehensive mental health support, and generous holiday allowances, our Liverpool location fosters a collaborative environment where QA Automation Engineers can thrive and make a meaningful impact on our customer-facing motor insurance product.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Hire Handler in Sevenoaks
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Credit Hire Handler. Understanding the nuances of indemnity spend and how to manage motor claims effectively will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your negotiation skills. Since the role requires effective communication and persuasion, practice articulating your thoughts clearly and confidently, especially in scenarios related to claim settlements.
✨Tip Number 3
Network with professionals in the insurance industry. Engaging with others who have experience in credit hire or motor claims can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Research Acorn Insurance's company culture and values. Being able to demonstrate your alignment with their commitment to diversity and employee wellbeing can set you apart as a candidate who fits well within their team.
We think you need these skills to ace Credit Hire Handler in Sevenoaks
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Credit Hire Handler. Familiarise yourself with terms like indemnity spend, liability assessment, and credit hire case law, as these will be crucial in your application.
Tailor Your CV:Highlight relevant experience in your CV that aligns with the job description. Emphasise your communication skills, negotiation abilities, and any previous roles that involved claims management or insurance.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to manage claims effectively and mitigate risks.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Acorn Group
✨Know Your Claims
Familiarise yourself with the specifics of motor claims, especially regarding indemnity and fraud. Be prepared to discuss how you would validate claims and assess liability using available evidence.
✨Demonstrate Communication Skills
As a Credit Hire Handler, strong communication is key. Practice articulating your thoughts clearly and confidently, and be ready to showcase your negotiation skills during the interview.
✨Show Initiative
Highlight examples from your past where you've taken the initiative to explore options for the best outcomes. This role requires a proactive approach, so be ready to discuss how you can apply this in managing claims.
✨Understand Industry Knowledge
Brush up on your understanding of insurer RTA obligations, credit hire case law, and legal precedents. Being knowledgeable about these topics will demonstrate your commitment and readiness for the role.
