At a Glance
- Tasks: Investigate and manage fraud claims, ensuring effective control from start to finish.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Be part of a supportive, inclusive workplace that values your growth.
- Why this job: Make a real impact in fraud prevention while growing your career.
- Qualifications: Understanding of claims handling and strong negotiation skills required.
The predicted salary is between 26350 - 34800 £ per year.
This role includes investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.
What you’ll be doing:
- Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome.
- Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action.
- Accurately interpret intelligence and use it to drive an appropriate investigation strategy.
- Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements.
- Ensure output achieves acceptable levels of accuracy and quantity.
- Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance.
- Avoid any claims leakage whilst maximising savings/repudiations.
- Ensure strict adherence to agreed counter fraud strategies.
- Respond efficiently to telephone calls into the team/department.
- Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team.
What we’re looking for:
- Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims.
- Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained.
- Excellent organisational skills and the ability to work independently with minimum support.
- Strong negotiation skills along with excellent customer service skills.
- An understanding of the intelligence and investigative tools available to validate claims.
- Ability to provide clear and concise instructions to service providers to assist in the investigation of claims.
Benefits:
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events & more.
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
Counter Fraud Investigator employer: Acorn Group
Acorn Group is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With flexible working options, comprehensive mental health support, and generous holiday allowances, our Liverpool location fosters a collaborative environment where QA Automation Engineers can thrive and make a meaningful impact on our customer-facing motor insurance product.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Fraud Investigator
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Acorn Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Acorn Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Counter Fraud Investigator
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Acorn Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Acorn Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Acorn Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Acorn Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Acorn Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Acorn Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
