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For Companies At a Glance
- Tasks: Manage motor insurance claims and deliver top-notch customer experiences.
- Company: Join Acorn Insurance, a rapidly growing company with strong values.
- Benefits: Enjoy 35 days holiday, mental health support, and flexible working options.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Attention to detail, strong communication, and a proactive mindset are key.
- Other info: Great career growth opportunities and a commitment to inclusivity.
The predicted salary is between 22000 - 29000 £ per year.
Overview
Join our fast-paced Recoveries team as a Claims Handler, managing motor insurance claims from start to finish. You will manage your own insurance claims caseload, focus on delivering the best possible customer experience, and work to recover costs where a third party is responsible. You will also support other claims handlers by offering guidance on recovery cases and ensuring compliance with industry regulations.
Role
Claims Handler
Location
Sevenoaks with potential for hybrid working
Salary
£25,877 plus a potential bonus of up to £1,500 per annum, paid quarterly
Working Hours
Monday to Friday 9:00am – 5:30pm, 37.5 hours per week
What you will be doing
- Manage non-fault repair and recovery claims from start to finish
- Deliver accurate, customer-focused outcomes
- Apply technical expertise in indemnity, liability, and claim financials
- Minimise leakage through effective claim review and allocation
- Negotiate subrogated outlays and manage aged debt portfolios
- Liaise with solicitors and suppliers to support litigation and meet SLAs
What we’re looking for
- Strong attention to detail and analytical thinking
- Confident communicator, both written and verbal
- Highly motivated self-starter with a proactive mindset
- Able to work under pressure and meet tight deadlines
- Clear, focused approach to problem-solving
- Regulatory awareness and technical understanding
- Persuasive with strong negotiation skills
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots—and our growth as part of the Acorn Group. We employ 1,700+ people across the UK and wrote £750 million in total value of insurance policies in 2024. We’re growing fast with opportunities that reflect our values: we run through walls for our customers and each other, challenge the status quo, succeed when we help others succeed, and decide quickly when prudent.
Benefits
- 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling
- Career growth opportunities through fairs, leadership programs, and on-the-go learning
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options
- Recognition awards, social events & more
Our Commitment
We’re committed to an inclusive, supportive workplace and back this with recognitions and accreditations such as Mindful Employer, Disability Confident levels, Menopause Friendly accreditation, Armed Forces Covenant signatory, and Great Places to Work recognitions. We invest in people’s future and strive to create a positive workplace culture.
A Few Things to Know Before You Apply
Checks & Clearances: All roles are subject to DBS and financial checks. Offers are conditional until these are completed to a satisfactory standard.
Visa Requirements: We can only consider applicants with at least one year remaining on their Graduate or Post-Study Work visa. We are not able to offer visa sponsorship at this time.
Support During Recruitment: We are committed to an inclusive recruitment process. If you need adjustments during recruitment or after joining, let us know so we can support you.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Finance and Sales
- Industries: Insurance
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Claims Handler employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn Insurance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to claims handling and customer service. Think about examples from your past experiences that showcase your skills in negotiation and problem-solving. We want to hear how you’ve tackled challenges!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, as a Claims Handler, you'll need to communicate effectively with customers and colleagues alike, so let your personality shine through!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you figure out if this is the right fit for you. And hey, apply through our website for a smoother process!
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your experience with motor insurance claims and any relevant skills that match what we're looking for, like attention to detail and negotiation skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for our Recoveries team. Keep it concise but impactful!
Showcase Your Communication Skills: As a Claims Handler, you'll need to communicate effectively. In your application, demonstrate your written communication skills by being clear and professional. This will give us a taste of how you’ll handle customer interactions.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Acorn Group
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of motor insurance claims, especially non-fault repair and recovery processes. Familiarise yourself with key terms like indemnity and liability, as well as the regulations that govern the industry. This will show your potential employer that you're serious about the role and understand the technical aspects.
✨Show Off Your Communication Skills
As a Claims Handler, you'll need to communicate effectively with customers, solicitors, and suppliers. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully navigated difficult conversations or negotiations in the past, as this will demonstrate your persuasive abilities.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss specific instances where you've tackled challenges head-on. Think of examples where you had to analyse a situation, make decisions under pressure, and deliver customer-focused outcomes. This will highlight your analytical thinking and proactive mindset, which are crucial for managing claims effectively.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if the company aligns with your values and career aspirations.
