At a Glance
- Tasks: Manage motor insurance claims from start to finish, ensuring excellent customer experiences.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise and 1,700+ employees.
- Benefits: Enjoy 35 days holiday, mental health support, flexible working, and recognition awards.
- Other info: Hybrid working options available; inclusive workplace committed to supporting all employees.
- Why this job: Be part of a fast-growing team that values customer success and personal development.
- Qualifications: Strong attention to detail, confident communicator, and motivated self-starter required.
The predicted salary is between 20800 - 25800 £ per year.
This is an exciting opportunity for an individual who thrives in a fast‑paced environment and enjoys problem‑solving, decision‑making, and driving process improvements.
Reporting to the Intervention and Hire Monitoring Team Leader, the Interventions Claims Handler is responsible for managing a portfolio of third‑party intervention claims, including third‑party property damage, mobility, and personal injury.
You will play a key role in proactively contacting all non‑fault claimants and successfully converting them to our services, helping to control indemnity spend while delivering an excellent customer experience.
Role: Claims Handler (Interventions)
Location: Liverpool
Working hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm
Salary: £27512 to £38732 plus up to £5000 performance related bonus per annum, once established within your role.
What you will be doing
- Contacting all potential claimants in a timely manner, accurately assessing their needs and offer our services in respect of repairs, hire and injury, where applicable
- Utilising services of our supplier network wherever possible on appropriate claims and ensuring instructions are clear
- Ensuring potentially fraudulent claims are identified and appropriately referred
- Application of accurate reserving
- Ensuring accurate notes are added and updated on our system
- Ensuring effective communication to policyholders and claimants
- Effective use of diary to minimise claims lifecycle and indemnity spend
- Applying thorough knowledge of risks associated with the use of market claims service providers to influence claimants into accepting the benefits of our intervention services
- Expertly assessing policy indemnity & liability
- Identification of fraud indicators
- Application of reserving philosophy
- Be proficient in the use and application of intelligence systems
- Ability to interrogate expert reports to ensure the most economical settlement of the claim
What we’re looking for
- Motor Claims experience is essential*
- Proven experience in a claims environment or within a role with transferrable skills
- Persuasive, strong and confident communicator (verbally & written)
- Ability to fact find and analyse information to result in accurate decision making
- Ability to use own initiative to explore all options to achieve the best outcome for the business
- Motivated self‑starter
- Ability to work as part of a team & achieve results together
- Strong customer service skills
- PC literate with excellent administration and processing skills
- Cert CII qualified or working towards, or sound experience in a claims or sales environment
Benefits
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work‑life balance and individual needs
- Recognition awards, social events & more
Claims Handler in Liverpool employer: Acorn Group
At Acorn Insurance, we pride ourselves on our vibrant work culture and commitment to employee growth, making us an exceptional employer in Liverpool City Centre. With 35 days of holiday, flexible working options, and a strong focus on mental health support, we ensure our team thrives both personally and professionally. Join us to be part of a dynamic team that values collaboration, innovation, and the success of every individual.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Liverpool
✨Tip Number 1
Familiarise yourself with the motor insurance claims process. Understanding the nuances of non-fault claims and recovery will give you an edge in discussions during interviews, showcasing your proactive approach and technical expertise.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves negotiating subrogated outlays, being able to demonstrate your ability to persuade and achieve favourable outcomes will be crucial in impressing the hiring team.
✨Tip Number 3
Highlight your attention to detail and analytical thinking in conversations. Prepare examples from past experiences where these skills led to successful claim resolutions or improved processes, as this aligns perfectly with what we’re looking for.
✨Tip Number 4
Network with current or former claims handlers if possible. Gaining insights into their day-to-day responsibilities and challenges can provide you with valuable information to discuss during your interview, making you a more compelling candidate.
We think you need these skills to ace Claims Handler in Liverpool
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Claims Handler. Familiarise yourself with managing motor insurance claims and the importance of customer experience in this role.
Tailor Your CV:Highlight relevant experience in your CV that showcases your attention to detail, analytical thinking, and communication skills. Use specific examples from previous roles that demonstrate your ability to manage claims and negotiate effectively.
Craft a Compelling Cover Letter:Write a cover letter that reflects your motivation for applying to Acorn Insurance. Emphasise your proactive mindset and problem-solving abilities, and explain how you can contribute to their Recoveries team.
Proofread Your Application:Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism and attention to detail.
How to prepare for a job interview at Acorn Group
✨Know Your Claims
Familiarise yourself with the claims process, especially in motor insurance. Be prepared to discuss how you would manage a claim from start to finish, highlighting your attention to detail and analytical skills.
✨Showcase Your Communication Skills
As a Claims Handler, you'll need to communicate effectively with customers, solicitors, and suppliers. Practice articulating your thoughts clearly and confidently, both verbally and in writing, to demonstrate your strong communication abilities.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've approached complex problems in the past. Highlight your clear and focused approach to problem-solving, especially under pressure, as this is crucial for managing claims efficiently.
✨Understand Regulatory Compliance
Brush up on industry regulations related to insurance claims. Being able to discuss compliance and how it impacts the claims process will show that you have the necessary technical understanding for the role.
