At a Glance
- Tasks: Manage customer bookings and deliver exceptional service in a fast-paced environment.
- Company: Join Acorn Motor Group, a growing automotive company with a friendly culture.
- Benefits: Enjoy up to 28 days holiday, employee discounts, and training opportunities.
- Other info: Be part of a supportive team with excellent career development prospects.
- Why this job: Make a real impact on customer experiences while working with leading automotive brands.
- Qualifications: 2 years in Aftersales or similar role, with a passion for customer satisfaction.
The predicted salary is between 29000 - 35000 £ per year.
We are currently looking for an experienced Aftersales Specialist to join our team on a fixed-term basis to provide maternity cover within our Aftersales division in Burntwood.
The contract is expected to last for up to 12 months; however, it may end earlier or be extended depending on business needs and the return of the substantive postholder.
Thesuccessful candidate must have a proven track record within an Aftersales / Motor Vehicle environment and an absolute understanding and passion for exceptional Customer Service.
We focus on employing the very best staff who can display excellent customer satisfaction, whilst making every contact with our company a great experience to ensure along-lasting relationship.
The Aftersales Specialist role requires someone who is well organised, has a strong attention to detail, is customer focused and who is confident in a busy working environment.
Full product training will be given but prior knowledge of any of our brands would be advantageous.
In exchange, you can expect a friendly working environment, a supporting team and benefits commensurate with an organisation of this scale.
About Acorn Motor Group
Established in 2019, Acorn Motor Group has grown to operate six sites across the region, offering sales and aftersales for new and used cars from Kia, Suzuki, and MG.
We're also proud to be an Approved Ford Service and MOT Centre and a Citroën Approved Service Centre.
- What you'll be doing
- Managing customer bookings and workshop appointments.
- Keeping customers informed throughout the repair process.
- Liaising with technicians to ensure work is completed efficiently.
- Preparing estimates and explaining work carried out.
- Delivering an exceptional customer experience from start to finish.
- Supporting the Aftersales team to achieve departmental objectives
- Working closely with colleagues across the dealership to ensure a seamless customer experience.
- Motor Trade Service Advisor: 2 years experience or similar Aftersales role
- A genuine desire to deliver the highest standards of customer engagement and satisfaction
- A team player with a confident and friendly manner
- Ability to work with company processes / systems
- Be able to manage the booking system to make sure appointments are logged correctly and time slots filled
- Manage each customer journey from start to finish
- A great outgoing personality
- Comfortable working in a fast-paced environment
- Forward thinking mentality
- Confident and friendly telephone manner
- Full UK Driving license
What we offer
- Up to 28 days holiday allowance plus bank holidays
- Company pension
- Employee discounts, including company car scheme (after 6 months), discounts on servicing and repairs)
- Friendly and supportive team
- Manufacturer training and development opportunities
- Opportunity to gain experience with leading automotive brands
- Company events
- Designated site Mental Health First Aiders
- Job Type: Fixed-Term Contract (Maternity Cover - 12 months)
Acorn Motor Group is committed to creating an inclusive workplace where everyone istreated fairly and with respect.
We welcome applications from allsuitably qualified candidates regardless of age, disability, genderreassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
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Aftersales Specialist (Maternity Cover – Fixed Term Contract,12 months) in Chasetown employer: Acorn Group Ltd
Acorn Motor Group is an excellent employer, offering a supportive and friendly work environment in Burntwood, where employees can thrive in their roles as Aftersales Specialists. With a commitment to exceptional customer service, the company provides comprehensive training, generous holiday allowances, and opportunities for professional growth within the automotive industry. Employees benefit from a strong team culture, mental health support, and discounts on services, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Specialist (Maternity Cover – Fixed Term Contract,12 months) in Chasetown
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Acorn Group Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Acorn Group Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Aftersales Specialist (Maternity Cover – Fixed Term Contract,12 months) in Chasetown
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Acorn Group Ltd.
How to prepare for a job interview at Acorn Group Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Acorn Group Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Acorn Group Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
