At a Glance
- Tasks: Provide admin support, coordinate activities, and ensure efficient service delivery.
- Company: Join Acorn, a company that values teamwork and integrity.
- Benefits: Enjoy 25 days holiday, wellbeing benefits, and a pension scheme.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on service excellence.
- Qualifications: Previous admin experience, strong organisational skills, and good communication.
The predicted salary is between 25000 - 30000 £ per year.
At Acorn, we believe in delivering excellence through teamwork, integrity, and a customer‑first approach. Our culture is built on collaboration, accountability, and continuous improvement. If you thrive in a dynamic environment and want to be part of a company that values its people as much as its clients, this is your opportunity.
We are looking for a proactive and organised Services Administrator to join our busy operations team. This is a varied and fast‑paced role providing administrative support across multiple service disciplines, helping to ensure the efficient delivery of works to our clients. You'll work closely with engineers, managers, subcontractors and customers, coordinating day‑to‑day activities and ensuring information is accurately recorded and communicated. The successful candidate will be highly organised, able to manage competing priorities and comfortable working within a dynamic service environment.
Package & Benefits
- Location: Slough
- Salary: depending on experience
- Hours: 37.5 per week (Shift patterns: 7:00am–3:30pm & 9:00am–5:30pm)
- Company Benefits:
- Pension scheme
- Company Events
- Wellbeing Benefits – 24 hours turnaround GP appointment for the whole family
- 25 days holiday – plus bank holidays
Key Responsibilities
- Provide administrative support to the operational team.
- Monitor and manage departmental email inboxes.
- Liaise with engineers, subcontractors and customers regarding appointments and service delivery.
- Raise purchase orders and process relevant documentation.
- Maintain accurate records within company systems.
- Ensure job documentation and reports are completed and uploaded correctly.
- Track outstanding works and support the delivery of service level agreements.
- Produce quotations, reports and other documentation as required.
- Support managers with operational reporting and compliance activities.
- Provide excellent customer service to both internal and external stakeholders.
About You
- Previous experience within an administrative or coordination role.
- Strong organisational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- The ability to prioritise workloads and work to deadlines.
- A proactive and positive approach to problem‑solving.
- Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
- Experience working within a facilities management, engineering, construction or service‑based environment would be advantageous.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
Need more info? Dale will be happy to help! dale.leer@acornlimited.co.uk
StudySmarter Expert Advice🤫
We think this is how you could land Services Administrator in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acorn Engineering Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acorn Engineering Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Services Administrator in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acorn Engineering Limited:Your cover letter is your chance to shine! Tell us why you want to work at Acorn Engineering Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acorn Engineering Limited!
How to prepare for a job interview at Acorn Engineering Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
