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- Tasks: Lead customer relationships and ensure exceptional service delivery.
- Company: Join Acorn by Synergie, partnering with Honeywell in a dynamic environment.
- Benefits: Competitive pay, hybrid work model, and a standard 37-hour week.
- Why this job: Make a real impact in customer support and drive continuous improvement.
- Qualifications: Degree in Business, Supply Chain, or Engineering; strong communication skills.
- Other info: Opportunity for growth in a supportive and innovative team.
The predicted salary is between 24 - 30 £ per hour.
Acorn by Synergie is working in partnership with Honeywell in Yeovil, Somerset and have opportunities for a Senior Customer Support Management Professional to work on a full-time basis starting as soon as possible.
Location: Yeovil (Hybrid: typically 3 days on-site, 2 remote; more on site during onboarding)
Responsibilities:
- Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction.
- Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management.
- Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme.
- Operational & Supply Chain Interaction – Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery targets.
- Liaise proactively with Honeywell Yeovil teams and cross-functional stakeholders to ensure alignment on priorities and risk mitigation.
- Support sourcing/procurement-related coordination as required.
- Process & Continuous Improvement – Identify gaps in current customer support processes and recommend or implement improvements.
- Contribute to operational excellence initiatives across customer support, supply chain, and programme functions.
- Programme Leadership & Reporting – Operate with minimal supervision in a semi-autonomous environment, taking ownership of outcomes and driving actions to closure.
- Support transformation project reporting, tracking, and governance activity.
- Provide timely and accurate updates to the Senior Project Manager and leadership teams.
Requirements:
- Degree in Business Administration, Supply Chain, Engineering, or a related field.
- Aerospace or industrial sector experience (preferred but not required).
- Background or exposure to procurement, supply chain, or sourcing (highly desirable).
- Strong decision making and problem-solving skills.
- High emotional intelligence and strong communication skills.
- Passion for exceptional customer service and continuous improvement.
What We Offer:
- Pay £24-£30 per hour depending on experience
- Monday to Thursday (9:00-16:00)
- Friday (9:00-16:00)
- Standard 37 hour work week
Interested? Apply now to join as a Grinder in Yeovil, Somerset, or call Stacie at Acorn by Synergie for more information.
Senior Customer Support Management Professional in Yeovil employer: Acorn by Synergie
Contact Detail:
Acorn by Synergie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Management Professional in Yeovil
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Honeywell on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching Honeywell's recent projects and values. We want to show that we’re not just interested in the role, but also in the company’s mission and culture.
✨Tip Number 3
Practice common interview questions, especially around customer service and problem-solving. We need to demonstrate our emotional intelligence and decision-making skills effectively.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and keep us fresh in their minds. Plus, it shows we’re genuinely interested!
We think you need these skills to ace Senior Customer Support Management Professional in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Support Management Professional role. Highlight your experience in customer relationship management and any relevant skills that match the job description. We want to see how you can bring exceptional service delivery to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with the responsibilities listed. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re looking for strong decision-making skills, so share stories that demonstrate your ability to think on your feet and drive actions to closure.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Acorn by Synergie
✨Know Your Customer Support Basics
Make sure you brush up on the fundamentals of customer support management. Understand key concepts like relationship management, escalation processes, and how to ensure exceptional service delivery. This will help you demonstrate your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Highlight your decision-making abilities and how you've used them to enhance customer satisfaction. This is crucial for a role that requires high emotional intelligence.
✨Familiarise Yourself with Honeywell
Research Honeywell's operations, especially in the aerospace or industrial sectors. Understanding their business model and recent developments will allow you to tailor your responses and show genuine interest in the company during the interview.
✨Prepare Questions for Them
Think of insightful questions to ask your interviewers about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.
