Technical Claims Liability and Property Account Manager in Truro

Technical Claims Liability and Property Account Manager | Claims Handler | Personal Injury and Property Claims Truro | £40,000-£50,000 | Monday to Friday | 35-hour week | Hybrid working available after probation Introduction Acorn by Synergie is recruiting for an experienced Technical Claims Liability and Property Account Manager to join a Claims Team based at its head office in Truro. This is a varied and rewarding opportunity where you'll support Members when they need it most, helping them navigate claims with care, confidence and clear communication. You'll manage a portfolio of Personal Injury, Liability and Property claims from first notification through to settlement, using your technical claims knowledge to make fair, considered decisions and deliver excellent service throughout. Working closely with colleagues and trusted external partners, you'll investigate claims, review cover, assess liability and negotiate settlements, always aiming to achieve fair outcomes for Members. You'll also have the opportunity to share your expertise, provide guidance to colleagues and help improve the way the team supports its Members. Please note: This is an office-based position at the head office in Truro. Some hybrid working may be available after successful completion of a probationary period. What We Offer A 35-hour working week to support a good work-life balance. Private medical insurance and income protection cover. 24 days' annual leave, increasing to 28 days with length of service, plus bank holidays. The option to buy an additional five days of annual leave per year, after a qualifying period. A comprehensive induction programme. Excellent learning and development opportunities, including professional memberships and relevant qualifications. Up to 25% discount on selected insurance products. Access to exclusive Member discounts on other everyday essentials. Company events to support social wellbeing. And many more benefits. Key Responsibilities Providing an outstanding service to Members throughout the claims journey. Managing a varied caseload of Property, Employers' Liability, Public Liability and Personal Injury claims from notification through to settlement. Reviewing policy cover, assessing indemnity and making clear, fair decisions in line with policy terms. Investigating liability, causation and claim value by gathering and reviewing relevant information and evidence. Negotiating settlements and progressing claims while balancing excellent Member service with sensible cost control. Working with Members, solicitors, loss adjusters, reinsurers and other third parties to reach positive outcomes. Keeping accurate claim records, reserves and updates in line with company procedures and regulatory requirements. Identifying recovery opportunities and potential fraud concerns, escalating where necessary. Acting as a technical point of contact for colleagues and sharing your knowledge across the team. Contributing ideas to improve claims processes, standards and ways of working. Requirements Strong experience handling Property and Casualty claims, ideally including Employers' Liability, Public Liability, Motor Personal Injury, credit hire and Property claims. A good understanding of policy cover, legal procedures and regulatory expectations within claims handling. Confident investigation, negotiation and settlement skills, with the ability to assess liability, causation, indemnity and quantum. Excellent communication skills, with a calm, clear and professional approach when supporting Members and working with third parties. Excellent attention to detail, sound judgement and the ability to manage a busy caseload while maintaining high standards. A collaborative and supportive approach, with a willingness to share knowledge with colleagues. Experience working with solicitors, loss adjusters or other external suppliers. A professional insurance or legal qualification, or working towards one, such as DIP CII or FCILEX, would be an advantage. Support can be provided towards achieving a relevant qualification where appropriate. About the Company Founded by a group of farmers in 1903 to provide cost-effective insurance to the community, the business is now one of the leading insurance providers in the South West. As a mutual, it is a Member-owned business, run for the benefit of its Members (customers), with no shareholders. Its success is built on its people and Members, who are at the heart of everything it does. As an employer, the business offers an open and honest culture, with a supportive and collaborative environment that empowers individuals to deliver the best outcomes and develop their careers. With ambitious growth plans, it is looking for passionate people who can help continue building relationships, supporting colleagues and strengthening local communities. Interested? If you have the technical claims experience and skills required for this opportunity, get in touch with Acorn by Synergie to find out more. Acorn by Synergie acts as an employment agency for permanent recruitment