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- Tasks: Engage with existing customers, upsell products, and manage orders via phone.
- Company: Join Acorn by Synergie, a top UK recruitment agency connecting people with great jobs.
- Benefits: Enjoy weekly pay, 28 days annual leave, and a rewarding employee scheme.
- Why this job: Build relationships, enhance customer experiences, and thrive in a supportive team culture.
- Qualifications: Customer service experience is essential; be personable and motivated.
- Other info: Immediate starts available for this temporary to permanent role.
The predicted salary is between 22799 - 22799 £ per year.
Telesales Administrator Newport | £27,099 per annum | Monday – Thursday | 8am – 4pm | Temporary to Permanent position | Immediate starts available | Acorn by Synergie are currently looking for an enthusiastic, and motivated individual with excellent customer service and telesales skills to join our clients team at their Newport site. Reporting into the Sales Manager you will need to be hardworking and motivated with the ability to build a rapport with customers. There will be no cold calling involved and the main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication. The successful candidate will have a background in customer service, this might be telephone based or it might be a customer facing. It is all about being personable and managing relationships. Main Responsibilities: To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive \”can do\” attitude. Assisting with stock control within the warehouse. Take regular orders and communicate with customers in relation to any delays and shortages. Build a good rapport with blending plants and regional sales team. Ensuring products sold by the client are delivered on time to customers. Customer requirements and monitoring of the performance. Upsell products, promotions and take regular orders. Process delivery paperwork and any purchasing duties required. Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity. To integrate, support and participate in the Food Safety Culture. To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner. Respond to customer communications via email as well as telephone. High levels of attention to detail and the ability to work in a fast-paced environment whilst prioritising multiple tasks at once.As a Customer Service Executive, the benefits of working for Acorn by Synergie include: Acorn Employee Rewards Scheme. 28 days Paid Annual Leave pro-rata for PAYE *inclusive of statutory holiday). Online payslips. Weekly pay. Pension contribution.Interested? Apply now or contact the Acorn by Synergie Driving team! Acorn by Synergie is one of the UK\’s leading recruitment companies, helping to find work for thousands of people on a daily basis. Our temporary workers can enjoy great benefits including career progression and permanent employment. Acorn by Synergie acts as an employment agency for permanent recruitment
Telesales Administrator employer: Acorn by Synergie
Contact Detail:
Acorn by Synergie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Administrator
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. Understanding what you’ll be upselling will not only boost your confidence but also help you build rapport with customers more effectively.
✨Tip Number 2
Practice your communication skills, especially in a telesales context. Role-playing with a friend or family member can help you refine your approach to handling customer queries and upselling.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared for various situations will demonstrate your proactive attitude and ability to manage relationships effectively.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Telesales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and telesales experience. Use specific examples that demonstrate your ability to build rapport with customers and manage relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your relevant skills and experiences, particularly those related to upselling and handling customer communications.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, multitasking, and a positive attitude. These are crucial for managing calls and ensuring customer satisfaction in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Acorn by Synergie
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or built strong relationships with customers.
✨Demonstrate Your Telesales Experience
Even though there’s no cold calling involved, it’s important to show that you understand the telesales process. Talk about any relevant experience you have in upselling or managing customer orders over the phone.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a dissatisfied customer or managing multiple tasks. Practising these scenarios can help you respond confidently during the interview.
✨Emphasise Your Teamwork Abilities
The role involves working closely with the sales team and other departments. Be ready to share examples of how you’ve collaborated with others in the past to achieve common goals, showcasing your ability to integrate into a team.
