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For Companies At a Glance
- Tasks: Lead customer relationships and enhance service delivery in a dynamic environment.
- Company: A top recruitment agency in Yeovil with a focus on exceptional service.
- Benefits: Competitive hourly rate of £24-30, hybrid work model, and career growth.
- Why this job: Make a real difference in customer support while collaborating with diverse teams.
- Qualifications: Degree in Business Administration or related fields and strong decision-making skills.
- Other info: Join a passionate team dedicated to exceptional customer service.
The predicted salary is between 24 - 30 £ per hour.
A leading recruitment agency in Yeovil is seeking a Senior Customer Support Management Professional to lead customer relationship management and enhance service delivery. You will manage escalations and support engagement with cross-functional teams.
Candidates should have a degree in Business Administration or related fields, strong decision-making skills, and a passion for exceptional customer service.
A competitive hourly rate of £24-30 based on experience is offered in this hybrid role.
Senior Customer Support & Programs Lead (Hybrid) employer: Acorn by Synergie
Contact Detail:
Acorn by Synergie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support & Programs Lead (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Customer Support role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service. We want you to shine when discussing how your experience aligns with their values and how you can enhance service delivery.
✨Tip Number 3
Showcase your decision-making skills! Be ready to share examples of how you've handled escalations in the past. We want to see that you can keep your cool under pressure and lead cross-functional teams effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Customer Support & Programs Lead (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Customer Support & Programs Lead role. Highlight your customer service achievements and any relevant management experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer support and how your background in Business Administration makes you a perfect fit for this position.
Showcase Your Decision-Making Skills: In your application, give examples of how you've made tough decisions in previous roles. We want to see your thought process and how you handle escalations, as this is key for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Acorn by Synergie
✨Know Your Customer Service Inside Out
Make sure you brush up on the latest trends in customer service and relationship management. Be ready to discuss your previous experiences and how they relate to enhancing service delivery, as this will show your passion for exceptional customer service.
✨Prepare for Escalation Scenarios
Think of a few examples where you've successfully managed escalations in the past. Be prepared to explain your decision-making process and how you engaged with cross-functional teams to resolve issues effectively.
✨Showcase Your Leadership Skills
As a Senior Customer Support & Programs Lead, you'll need to demonstrate strong leadership abilities. Prepare to discuss how you've led teams or projects in the past, focusing on your approach to motivating others and driving results.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current challenges in customer support or how they measure success in service delivery. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
