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- Tasks: Lead customer relationships and ensure top-notch service delivery.
- Company: Join Honeywell in a dynamic hybrid role in Yeovil.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences and driving improvements.
- Qualifications: Degree in relevant field and strong communication skills required.
- Other info: Great opportunity for career growth in a collaborative team.
The predicted salary is between 24 - 30 £ per hour.
Acorn by Synergie is working in partnership with Honeywell in Yeovil, Somerset and offers a full‑time role starting as soon as possible.
Location: Yeovil (Hybrid: typically 3 days on‑site, 2 remote; more on site during onboarding)
Key Duties:
- Lead day‑to‑day customer relationship management, ensuring exceptional service delivery and satisfaction.
- Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management.
- Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme.
- Operational & Supply Chain Interaction: Drive internal supply chain engagement to support customer commitments, programme milestones, and on‑time delivery targets. Liaise proactively with Honeywell Yeovil teams and cross‑functional stakeholders to ensure alignment on priorities and risk mitigation. Support sourcing/procurement‑related coordination as required.
- Process & Continuous Improvement: Identify gaps in current customer support processes and recommend or implement improvements. Contribute to operational excellence initiatives across customer support, supply chain, and programme functions.
- Programme Leadership & Reporting: Operate with minimal supervision in a semi‑autonomous environment, taking ownership of outcomes and driving actions to closure. Support transformation project reporting, tracking, and governance activity. Provide timely and accurate updates to the Senior Project Manager and leadership teams.
Requirements:
- Degree in Business Administration, Supply Chain, Engineering, or a related field.
- Aerospace or industrial sector experience (preferred but not required).
- Background or exposure to procurement, supply chain, or sourcing (highly desirable).
- Strong decision making and problem‑solving skills.
- High emotional intelligence and strong communication skills.
- Passion for exceptional customer service and continuous improvement.
What We Offer:
- Pay £24-30 per hour depending on experience.
- Monday to Thursday 9:00‑16:00, Friday 9:00‑16:00 (37‑hour week).
Interested? Apply now to join as a Grinder in Yeovil, Somerset, or call Stacie at Acorn by Synergie for more information.
Senior Customer Support Management Professional employer: Acorn by Synergie
Contact Detail:
Acorn by Synergie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Management Professional
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Honeywell on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching Honeywell's values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture.
✨Tip Number 3
Practice common interview questions related to customer support and problem-solving. We need to demonstrate our emotional intelligence and decision-making skills effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Senior Customer Support Management Professional
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support and supply chain management. We want to see how your skills align with the key duties mentioned in the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong decision-making and problem-solving abilities, especially in a customer-focused environment.
Highlight Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to showcase your communication skills. Use clear and concise language in your application to reflect your ability to manage expectations and build relationships.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Acorn by Synergie
✨Know Your Customer Support Fundamentals
Make sure you brush up on the key principles of customer support management. Understand how to build strong relationships and manage escalations effectively, as these will be crucial in your role. Be ready to share examples from your past experiences that highlight your skills in these areas.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. This is particularly important for a position that requires strong decision-making abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your thought process.
✨Show Your Passion for Continuous Improvement
Since the role involves identifying gaps and implementing improvements, come prepared with ideas or examples of how you've contributed to operational excellence in the past. Highlight your proactive approach and willingness to drive change, as this will resonate well with the interviewers.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to demonstrate your strong communication skills!
