At a Glance
- Tasks: Provide top-notch customer support and resolve queries in a dynamic contact centre.
- Company: Join Acorn by Synergie, a leader in customer service excellence.
- Benefits: Enjoy a competitive salary, bonuses, hybrid work, and generous leave.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24800 - 24800 £ per year.
- Introduction
- Acorn by Synergie is recruiting for an experienced
Optical Customer Care Advisor to join a professional customer service team in Belfast.
- This is an excellent opportunity for a
- Customer Care Advisor ,
- Customer Service Advisor , or
Customer Support Advisor with strong communication skills and experience handling customer queries within a telephone contact centre environment.
Acting as the first point of contact for customers, you will provide accurate information, resolve queries, manage orders and deliver a high standard of customer support while working closely with internal teams to ensure excellent customer experiences.
- Key Duties
- Provide accurate support and information regarding customer orders, queries, stock availability, deliveries, pricing and promotions.
- Act as the first point of contact for customers, handling telephone interactions professionally and efficiently.
- Complete customer call‑backs within agreed timescales and maintain accurate call records.
- Process urgent orders and ensure customer requirements are handled promptly.
- Process orders, point‑of‑sale (POS) requests and credits within required timescales.
- Monitor and respond to customer emails daily.
- Create, manage and update Salesforce cases, taking full ownership through to resolution.
- Work collaboratively with internal departments to resolve issues and raise where required.
- Manage customer expectations by providing regular updates and clear communication.
- Follow customer service procedures and ensure calls are answered promptly.
Requirements
- Previous experience working in a
- Customer Care ,
- Customer Service ,
- Customer Support or
Contact Centre role.
- Excellent communication skills with a professional telephone manner.
- Strong problem‑solving skills with excellent attention to detail.
- Ability to work independently and as part of a team.
- Organised, proactive and able to manage multiple priorities.
- Good IT skills, including Microsoft Word and Excel.
- Experience using CRM systems, such as Salesforce.
- Experience using ERP systems, such as SAP, AS400, or Annapurna, would be advantageous.
- GCSEs (or equivalent) including English and Mathematics.
- Optical industry experience is preferred but not essential.
- Understanding of compliance requirements, processes and procedures.
What We Offer
- Salary of
- Quarterly performance‑related bonus of
8% .
- Permanent position.
- 37.5 hours per week, Monday to Friday.
- Hybrid working available after probation ( three days office based and two days from home ).
- Healthcare plan (Level One).
- Share scheme.
- 33 days annual leave including bank holidays, increasing to 38 days after 5 years' service.
Interested?
- If you're an experienced
- Optical Customer Care Advisor ,
- Customer Service Advisor ,
- Customer Support Advisor or
Contact Centre Advisor looking for your next opportunity in Belfast, apply today with your up‑to‑date CV.
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Optical Customer Care Advisor employer: Acorn by Synergie
Acorn by Synergie is an excellent employer, offering a supportive work culture that values safety and professionalism on construction sites. With opportunities for growth and development, employees can enhance their skills while enjoying a competitive hourly rate and a consistent Monday to Friday schedule in the vibrant community of Caerphilly.
