At a Glance
- Tasks: Provide third-line technical support and maintain critical digital infrastructure.
- Company: Join a dynamic team in Norwich focused on innovative digital solutions.
- Benefits: Earn £20.44 per hour with a Monday to Friday schedule.
- Other info: Opportunity for career growth in a fast-paced, collaborative environment.
- Why this job: Make a real impact by solving complex technical issues and supporting vital systems.
- Qualifications: Experience in third-line infrastructure support and strong troubleshooting skills required.
The predicted salary is between 20.44 - 20.44 £ per hour.
We are looking for an experienced Senior Infrastructure Technician to provide third-line technical support. The role will be responsible for maintaining and supporting critical digital infrastructure, including EOC systems, Windows server infrastructure, LAN/WAN networks, telephony and business applications.
You will act as a senior technical resource within the Digital Team, supporting complex technical issues, maintaining system availability and contributing to infrastructure, security, asset management and digital projects.
Key Responsibilities
- Provide third-line technical support across networks, hardware, software, telecommunications and critical EOC systems.
- Manage the daily maintenance, monitoring and availability of Trust-wide digital infrastructure.
- Act as a senior technical resource, supporting and advising first- and second-line technicians.
- Diagnose and resolve complex technical issues, escalating to third-party suppliers where required.
- Plan and deliver system upgrades, repairs, maintenance and technical improvements.
- Monitor system and network health and ensure issues, risks and incidents are appropriately escalated.
- Support technical workstreams within digital and infrastructure projects.
- Provide technical advice to managers and users on systems, infrastructure and resilience.
- Assist with the specification and procurement of hardware, software and digital systems, ensuring value for money.
- Maintain IT asset records, supplier information and contracts.
- Support information governance, digital security and compliance requirements.
- Provide technical training and guidance to users when required.
- Participate in the on-call rota and provide technical support during major incidents.
- Deputise for the Digital Delivery Manager (Infrastructure) when required.
- Manage and prioritise your own workload while supporting wider Digital Team requirements.
What We're Looking For
The ideal candidate will have strong experience in third-line infrastructure support, with a broad technical understanding of networks, servers, hardware, telephony and business-critical applications. You will be confident troubleshooting complex issues, working with suppliers and supporting technical projects within a fast-paced environment.
Senior Technician - Infrastructure in Norwich employer: Acorn by Synergie
Acorn by Synergie is an excellent employer, offering a stable Monday to Friday role with no weekend working, making it ideal for those seeking work-life balance. Employees benefit from a comprehensive package including generous holiday allowance, private medical insurance, and ongoing wellbeing support, all within a supportive and safety-focused work culture that encourages professional growth and teamwork in the vibrant industrial setting of Newton Abbot.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technician - Infrastructure in Norwich
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Acorn by Synergie that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Senior Technician - Infrastructure in Norwich
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Acorn by Synergie, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Acorn by Synergie can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Acorn by Synergie will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Acorn by Synergie
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Acorn by Synergie. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Acorn by Synergie.
