At a Glance
- Tasks: Build relationships with clients and support business growth through excellent communication.
- Company: Acorn by Synergie, a dynamic company with ambitious growth plans.
- Benefits: Salary of £26,000-£30,000, on-the-job degree, and great career progression.
- Other info: Office-based role with opportunities for professional growth.
- Why this job: Join a supportive team and make a real impact in client care.
- Qualifications: Experience in customer care and a passion for business development.
Acorn by Synergie is seeking an internal Customer Account Manager near Newton Abbot. This role is ideal for candidates with a background in retail, hospitality management, or customer care management, and offers the opportunity to gain an on-the-job degree. With ambitious growth plans, our client provides excellent prospects for progression, with your contribution fully acknowledged and rewarded.
Key Duties:
- Build rapport with new and existing clients, ranging from sole traders to senior leaders.
- Work closely with the Manager to achieve business objectives.
Requirements:
- Customer-focused approach.
- Strong can-do attitude to support business growth.
- Excellent communication skills with the ability to cross-sell, up-sell, and handle queries.
About You:
- Experience winning new business and building long-lasting B2B relationships.
- Passion for developing business through marketing, networking, community engagement, and client meetings.
- Tenacious with strong business curiosity to identify opportunities.
- Willingness to learn and develop professionally.
- Consultative approach with strong questioning and listening skills.
What We Offer:
- £26,000-£30,000 salary depending on experience.
- No commission.
- Opportunity to gain an on-the-job degree.
- Excellent career progression prospects.
Interested? Apply now with your CV to be considered for this opportunity.
Client care Account Manager in Newton Abbot employer: Acorn by Synergie
Acorn by Synergie is an exceptional employer located near Newton Abbot, offering a supportive work culture that prioritises employee growth and development. With competitive salaries and the unique opportunity to gain an on-the-job degree, employees are encouraged to thrive in their roles while contributing to the company's ambitious growth plans. The focus on building strong client relationships and a collaborative environment makes this a rewarding place for those passionate about customer care and business development.
StudySmarter Expert Advice🤫
We think this is how you could land Client care Account Manager in Newton Abbot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acorn by Synergie. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acorn by Synergie before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client care Account Manager in Newton Abbot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acorn by Synergie:Your cover letter is your chance to shine! Tell us why you want to work at Acorn by Synergie specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acorn by Synergie!
How to prepare for a job interview at Acorn by Synergie
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
